Assistant Program Manager

Bay Cove Human Services; Boston (MA); On-site; USD 48,000 - 54,000; Full time

Job summary

Bay Cove Human Services is seeking an Assistant Clinical Program Manager to support day-to-day administration of group living or supported independent environments for adults with mental health needs. You will provide direct intervention, model engagement practices, and help lead the ACCS Integrated Team under the ACCS Clinical Program Manager.

The role is non-exempt, involves supervising staff, overseeing scheduling, and maintaining essential program documentation.

Qualifications

• Bachelor’s Degree in Psychology, Social Work, or related field preferred; HS diploma/GED required.
• At least one year of experience working with individuals with severe mental health issues.
• Strong written and verbal communication; high degree of personal organization, attention to detail, and time management.
• CPR and First Aid certification required within 3 months of hire; Department of Public Health medication administration certification within 3 months.

Responsibilities

• Assist the Clinical Program Manager in guiding program culture and engagement practices using evidence-based methods.
• Provide direct intervention and modeling for Engagement Partners.
• Supervise staff on shifts, including weekends and awake overnights.
• Oversee staff scheduling, relief coverage, and training of relief staff.
• Maintain program documentation, including logs, reports, and teaching programs.
• Collaborate with Care Coordination and other providers to ensure access to medical and clinical services.

Skills

Leadership

Communication

Organization

Team collaboration

Education

Bachelor's Degree in Psychology, Social Work, or related field

High School diploma or GED

Job description

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeast Massachusetts.

Department: Mental Health Services

Reports To: ACCS Clinical Program Manager

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeast Massachusetts.

Job Summary:

As a member of the multidisciplinary ACCS Integrated Team, the Assistant Clinical Program Manager assists the Clinical Program Manager in providing for the day to day administration of a group living environment or a supported independent environment for adults challenged with mental health issues. The Assistant Clinical Program Manager provides direct intervention with Persons as well as providing modeling to the Engagement Partners regarding the implementation of interventions. In the absence of the regularly assigned program manager, the Assistant Clinical Program Manager will be responsible for providing program leadership. The Assistant Clinical Program Manager contributes to Bay Cove’s mission by partnering with Persons to work towards personal goals in order to achieve greater independence and improved quality of life.

This is a non-exempt position.

Supervisory Responsibilities:

At the discretion of the ACCS Clinical Program Manager

Essential Functions of the Position:

• Assists the Clinical Program Manager in guiding program culture by demonstrating leadership in how overall engagement with Persons occurs by knowledgeably incorporating the practices and philosophies of evidence based practices such as Stages of Change, Motivational Interviewing, Harm Reduction, Seeking Safety, Trauma Recovery and Empowerment Model (TREM) into program culture.
• Utilizes recovery-oriented language and principles in all communication and interactions with Persons, colleagues, and collaterals
• Participate on the Engagement Team of assigned persons as directed by the ACCS Clinical Supervisor
• Collaborate with Care Coordination Entities and other providers to ensure access to appropriate medical, clinical, self-help, and peer modalities during times of crisis, care transitions, other life transitions and changes in health status.
• Provides skilled shift coverage and supervision of staff, including weekends and awake overnights, as scheduled by the supervisor.
• Contribute to the overall functioning of the Integrated Team by sharing in the administrative responsibilities as assigned.
• Oversees staff scheduling in the absence of the Clinical Program Manager. Including coordinating relief coverage for the program. Maintains of a pool of qualified relief staff. Orients and trains relief staff.
• Provides oversight for all financial and budgetary procedures including petty cash, client finances, and payroll in the absence of the Clinical Program Manager.
• Serves as the medication officer for the program, providing oversight of the Medication Administration Program (MAP) and periodic medication administration.
• Maintains accurate programmatic documentation such as fire drills, emergency reports, transportation sheets, daily logs, progress notes, teaching programs, and any other documentation as assigned by the Clinical Program Manager.
• Performs other household maintenance and cleaning tasks which have been designated as shift responsibilities and as assigned by the Clinical Program manager.
• Collaborates with Clinical Program Manager to identify staff performance issues, formulate corrective action plans, train/coach staff, and regularly reassess staff performance.

Requirements for the Position:

• A Bachelor’s Degree in Psychology, Social Work, or a related area preferred; High School diploma or GED required.
• At least one year of experience working with individuals diagnosed with severe mental health issues required.
• Strong commitment to the right of each Person with mental health challenges to live in community residences, to work in market jobs, and to have access to helpful, adequate, competent, and continuous supports and services of their own choosing.
• Professional writing and verbal communications skills.
• High degree of personal organization, attention to detail, and time management skills.
• Proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.
• Department of Public Health certification in medication administration required within 3 months of hire.
• CPR and First Aid certification required within 3 months of hire.
• Ability to go up and down stairs to monitor clients on multiple floors and physical capacity to assist people with mobility impairments as needed.
• Use of personal cellular telephone for work communication.
• Valid driver's license
• Bilingual candidates encouraged to apply, pay differential offered for candidates with fluency in certain essential languages.

Mission Traits:

• Utilizes a flexible and responsible work style that meets evolving needs of the agency.
• Works with integrity and respects the dignity and value of all individuals.
• Exhibits mission through job knowledge, pride in work role, and advocacy.
• Promotes diversity and inclusion of all individuals.
• Works in a collaborative, compassionate manner with stakeholder/ partners

Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.

Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.

Pay Rate: $23.30 an hour