House Car Driver

Balboa Bay Resort; Newport Beach (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Balboa Bay Resort is seeking a House Car Driver to provide shuttle service for guests and employees, ensuring safety and excellent customer service. Responsibilities include daily vehicle inspections, maintaining communication, and adhering to traffic regulations. Ideal candidates should have a high school education and prior customer service experience, demonstrating strong communication skills and the ability to operate various vehicles.

Qualifications

• Prior customer service experience is helpful.
• Valid driver's license required.
• Ability to communicate effectively in English.

Responsibilities

• Shuttle guests and team members safely while providing excellent customer service.
• Inspect the vehicle daily and maintain communication using a handheld radio.
• Ensure adherence to traffic rules and assist guests at loading/unloading zones.

Skills

Customer Service

Effective Communication

Vehicle Knowledge

Education

High school education or equivalent

Job description

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Primary responsibility is to shuttle guests and team members while prioritizing the safety of passengers and providing excellent customer service.

Responsibilities And Duties

• Obey all traffic rules and regulations.
• Inspect van on a daily basis.
• Inspect van weekly for tire wear and all mechanical fluid levels.
• Ability to use handheld radio effectively and maintain communication at all times.
• Assist guests at loading & unloading zones.
• Provide shuttle service for employees.
• Greet each guest in a friendly and professional manner.
• Answer general questions and provide information regarding the Resort.
• Respond to guests’ requests in a swift, efficient and appropriate manner.
• Sitting in a vehicle for long periods of time. Working long hours as needed or necessary. Getting in and out of vehicle often during the shift.
• Due to the cyclical nature of the hospitality industry and report deadlines, employee may be required to work varying schedules to meet the business needs of the hotel and report deadlines. This may include weekends and holidays.
• Qualifications (relevant experience, education and training):
• High school education or equivalent experience is required, with prior customer service experience helpful.
• The ability to skillfully drive all vehicle speed shifts for vans, limousines and automobiles is required.
• The ability to communicate effectively and graciously in English is essential.
• This position requires full mobility, lifting up to 50 pounds and pushing or pulling a luggage cart up to 200 pounds.
• Experience in the hotel and/or hospitality industry is a plus.
• Ability to drive both manual and automatic transmission vehicles.
• Must possess a valid driver’s license
• Position requires a high level of customer service.
• Must be able to speak English fluently
• Vehicle knowledge and insurance claims experience
• Strong organizational skills
• Excellent verbal/written communication skills
• Physical demands of the position may include:
• Running
• Climbing Stairs
• Twisting and Bending
• Working in inclement weather and extreme heat or cold.
• Lifting up to approximately 40 lbs.
  
  

Balboa Bay Resort is an Equal Opportunity and E-Verify User.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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