Carrier Service Assurance Engineer

Cable ONE; Pooler (GA); Remote; USD 70,000 - 100,000; Full time

Job summary

Cable One is seeking a network operations professional to enhance network reliability and document protocols, contributing to assessing SLA performance. The role requires a strong background in network technologies coupled with effective troubleshooting and communication skills. Join an organization that prioritizes career growth and community support, offering competitive benefits and a collaborative work environment.

Benefits

Medical, dental, and vision plans

401(k) with 100% company match

Tuition reimbursement

Community support initiatives

Recognition and awards programs

Free Cable One services

Remote access to select premium channels

Qualifications

• At least 3 years of experience in carrier service assurance, network operations, or network engineering.
• Ability to handle multiple tasks and prioritize effectively.
• Certifications such as MEF, CCNA, CCNP, JNCIA, JNCIS are preferred.

Responsibilities

• Enhance network documentation and communication protocols to prevent errors.
• Implement proactive maintenance and advanced monitoring.
• Coordinate with engineering to establish new routes.

Skills

Network technologies

TCP/IP

MPLS

BGP

OSPF

SNMP

Troubleshooting

Communication skills

Documentation skills

Education

Bachelor's degree in computer science, engineering, or related field

Tools

Wireshark

Job description

Description

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. We are committed to providing our associates with a rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

We are open to hiring remote candidates in the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

What you will do to contribute to the company's success

• Enhance network documentation and communication protocols to prevent errors leading to circuit outages and improve issue resolution.
• Implement proactive maintenance and advanced monitoring to detect and address potential issues early.
• Improve network stability by applying best practices and optimizing configurations.
• Mitigate external factors like fiber cuts and backbone issues by collaborating with engineering teams and customers.
• Assist in recovering credits from vendors for outages caused by them and challenge unjust credit requests.
• Host meetings with the NOC to discuss recurring outages and work towards resolving issues and improving network and SLA performance.
• Coordinate with engineering to establish new routes and augment the network, ensuring alignment with performance and reliability goals.
• Ensure the accuracy and timely delivery of monthly SLA reports, and verify all SLA requirements are met and documented.
• Report on trouble ticket history and SLA noncompliance for customer scorecards and present findings in customer meetings.

Qualifications

• Bachelor's degree in computer science, engineering, or related field.
• At least 3 years of experience in carrier service assurance, network operations, or network engineering.
• Strong knowledge of network technologies, protocols, and standards such as TCP/IP, MPLS, BGP, OSPF, SNMP.
• Proficiency with troubleshooting tools like ping, traceroute, Wireshark.
• Excellent communication, documentation, and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Ability to handle multiple tasks and prioritize effectively.
• Availability to work on-call and respond to network emergencies.
• Certifications such as MEF, CCNA, CCNP, JNCIA, JNCIS are preferred.

Core Competencies

• Committed: Values each customer and supports our communities.
• Helpful: Provides support that is useful, respectful, and empathetic.
• Proactive: Anticipates customer needs and works to make their experience seamless.
• Personal: Understands customers well and tailors interactions accordingly.

Benefits

Cable One offers an excellent benefits package including:

• Medical, dental, and vision plans – start immediately!
• Life insurance for self, spouse, and children.
• Paid time off (vacation, holidays, sick days).
• 401(k) with 100% company match up to 5%, starting day 1.
• Group legal plan with identity theft protection.

Additional Perks

• Tuition reimbursement (up to $5,250 in the first year).
• Community support initiatives across the U.S.
• Recognition and awards programs.
• Opportunities for advancement.
• Collaborative work environment.
• Free Cable One services for associates in serviceable areas.
• Up to $75/month stipend.
• Remote access to select premium channels.
• Vehicle provided for daily work if residing near the office.

We’re an Award-Winning Organization!

• Forbes’ “America’s Best Midsized Employers” 2021-2023