House Attendant-Full Time - The Langham, Chicago

Langham-Hote; Chicago (IL); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Vacation Pay and Sick/Personal time

Paid Holidays

Medical, Dental and Vision Insurance

Basic Life Insurance and AD&D

Long Term Disability and other plans

401k with Roth option

Free meals while on duty

Uniforms provided

Free hotel stays

Discounted parking

Employee assistance program

Job summary

Langham Hospitality Group is seeking a Hotel Housekeeping Attendant to maintain cleanliness of guest floors, foyers and public areas and support room attendants. The role requires handling linen, stocking supplies, cleaning corridors and assisting guests as needed.

The incumbent will clean walls and mirrors, move furniture when needed, and support in laundry or other areas during slow seasons. Impeccable appearance and adherence to standards are expected.

Qualifications

• Knowledge of stain removal and cleaning agents.
• Ability to learn handling hazardous chemicals.
• Ability to read and write basic English to complete forms.
• Ability to organize and prioritize work and meet deadlines.

Responsibilities

• Keep corridors, lobbies, stairwells and public areas clean and stock supplies.
• Clean and sanitize glasses; maintain clean pantry and storage areas.
• Vacuum, sweep, mop hallways, stairwells and foyers as needed.
• Clean corridor walls, doors, mirrors and elevator rooms; polish guestroom doors.
• Move furniture as directed by supervisor; assist with laundry and room attendant tasks.
• Assist guests with questions and provide directions or escort if needed.
• Adhere to Langham and Forbes service standards and hotel dress code.
• Support other areas during slow seasons as required.

Skills

Stain removal

Chemical handling

English literacy

Organization

Education

Any combination of education and experience

Job description

PRIMARY OBJECTIVE OF POSITION

Assure cleanliness of guest floor corridors, foyers, stairwells, and public areas and assists room attendants in order to maintain Langham and Forbes standards of quality. Assist colleagues whenever they are in need of help.

RESPONSIBILITIES AND JOB DUTIES

• Ensure all areas are kept free of soiled linen and trash. Stock closets with all supplies and linen as directed.Obtain amenities and supplies for room attendants as directed.


• Pick up and sanitize glasses according to hotel policy.


• Keep butler pantries and housekeeping storage areas clean and neat.


• Vacuum, sweep, and/or mop hallways, stairwells and foyers as needed.


• Clean and remove spots from corridor walls and doors. Polish and clean mirrors, room numbers on guestroom doors, and elevator rooms.


• Flip mattresses and move furniture as assigned by supervisor.


• Be able to do laundry, clean rooms, and public area


• Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.


• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.


• In slow season it is necessary to support in other areas such as laundry, public area, and room attendants.


• Respond to guest questions. Provide guest assistance, directions and/or escort guests, and provide information as requested.


• Provide service to hotel guests as specified in Langham and Forbes service standards.


• Ensure to always be immaculately dressed according to hotel standards


• Assist with any other requests from supervisor.

PHYSICAL DEMANDS

Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment. Requires walking 90 - 95 % of workday. Must be able to push / up to 50 lbs.

SPECIAL SKILLS REQUIRED

• Knowledge of stain removal and chemical cleaning agents, and operation of different types of equipment.


• Ability to learn how to properly work with hazardous chemicals in accordance with company standards.


• Ability to read and write basic English to complete forms such as a room status report.


• Ability to organize and prioritized work and meet deadlines.

EDUCATION REQUIRED

Any combination of education and experience that provides the required knowledge, skills, and abilities.

EXPERIENCE REQUIRED

Previous luxury hotel experience preferred.

LICENSES OR CERTIFICATES

None needed.

SALARY RANGE

$22.16-$27.70/hour

BENEFITS INCLUDED FOR FULL-TIME COLLEAGUES

• Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)


• Paid Holidays


• Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)


• Basic Life Insurance, AD&D, and Short-Term Disability (company paid)


• Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)


• 401k plan with Roth option and employer match


• Free meals while on duty


• Uniforms and cleaning of uniforms (for applicable positions)


• Free and discounted hotel stays


• Discounted parking


• Guidance Resources – company paid benefit for personal counseling

EOE, Including Disability/Veterans

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

Majestic views of the cityscape, the Chicago River, and Lake Michigan. All housed in a skyscraper designed by renowned architect Mies van der Rohe. Situated in downtown Chicago, our hotel is mere minutes from the Loop, Grant Park, Magnificent Mile, Millennium Park, and Navy Pier. Discover the perfect blend of convenience and stylish comfort only at The Langham, Chicago.

For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/chicago/