House Attendant $1500 Sign-On Bonus*

Highgate; Lahaina (HI); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

Highgate Hotels seeks a House Attendant at Royal Lahaina Resort in Lahaina, HI. The role supports daily housekeeping, delivers items to guestrooms, and maintains cleanliness across assigned areas to ensure guest satisfaction.

Candidates should have flexibility, strong communication, and the physical ability to lift up to 100 pounds. The position pays hourly and aligns with hotel standards and guest expectations.

Qualifications

• High School diploma or equivalent; hotel experience preferred.
• Ability to lift up to 100 pounds and stand for long periods.
• Clear verbal and written communication with guests and staff.
• Willingness to perform housekeeping tasks as needed.

Responsibilities

• Buff marble floors daily according to hotel standards.
• Shampoo carpets and furniture in public areas as required.
• Assist guests with luggage in a friendly, efficient manner.
• Handle Lost and Found items per hotel policy.
• Clean guestrooms and maintain equipment in good order.
• Follow emergency procedures and safety protocols.
• Support housekeeping manager with special projects.
• Ensure overall guest satisfaction and cleanliness.

Skills

Physical stamina

Communication skills

Education

High School diploma or equivalent

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.www.highgate.com

Overview

The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.).

Location:

Royal Lahaina Resort & Bungalows

2780 Kekaa Dr, Lahaina, HI 96761

Royal Lahaina Resort is a beachfront resort located on the world-famous Ka'anapali Beach, offering guests an authentic Hawaiian experience with stunning ocean views, lush tropical grounds, and a welcoming island atmosphere. Our team takes pride in providing exceptional service while honoring the culture, history, and natural beauty of Maui. We offer a supportive work environment where associates are valued, respected, and encouraged to grow.

Responsibilities

• Buff marble floors daily according to hotel standards.
• Shampoo carpets in the public areas according to hotel standards.
• Shampoo furniture as needed.
• Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
• Handle items for "Lost and Found" according to hotel standards.
• Clean guestrooms as needed.
• Have knowledge of and assist in all emergency procedures.
• Maintain hotel equipment in proper working order.
• Maintain storage of hotel equipment in proper area.
• Complete special projects as assigned by the Housekeeping Manager.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

*Bonus Eligibility: MUST HAVE 3-5 years of houekeeping experience. Bonus will be paid out in $500 increments at 60 days, 90 days, and 120 days.