House Attendant

Johnson Hospitality Group; San Jose (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

Johnson Hospitality Group in San Jose, CA is seeking a dedicated Hotel Housekeeping Attendant to perform general cleaning duties in public areas and suites. You will maintain cleanliness, assist guests, and support the housekeeping team to uphold our high standards.

Responsibilities include removing trash and soiled linen, transporting items to laundry, replenishing supplies, and helping with front desk coverage during lunches. A friendly demeanor and adherence to safety guidelines are essential.

Qualifications

• Must follow hotel safety guidelines.

Responsibilities

• Remove soiled linen and trash from suite attendant carts
• Transport soiled linen to laundry and trash to dumpster
• Deliver items to suites and return them to proper storage when guests are finished using them
• Move furniture for meetings and guest functions

Job description

Job Location: SAN JOSE, CA 95002

Salary Range: $21.00 - $21.00 Hourly

SUMMARY

Responsible for general cleaning duties and a variety of cleaning tasks in public areas and suites.

ESSENTIAL FUNCTIONS

• 1. Remove soiled linen and trash from suite attendant carts
• 2. Transport soiled linen to laundry and trash to dumpster
• 3. Deliver cribs, roll-aways, groceries and various items related to suites as requested by supervisor and/or guest. Return them to proper storage when the guest has finished using the items
• 4. Move furniture as required. This may include setting up tables and chairs in all meeting rooms for guest functions
• 5. Deliver supplies to proper storerooms and ensure locations are clean and organized
• 6. Remove all debris and trash from grounds and parking lot and check all trash and recycling receptacles. Clean as necessary.
• 7. Keep public areas neat and remove trash, mop floors and clean carpets as necessary or as requested by management
• 8. Vacuum and clean fireplaces if applicable, replenish logs and tags
• 9. Assist housekeepers in stripping floors and vacuuming when required
• 10. Clean kitchen light fixtures, under refrigerators, ceiling fans, sliding glass door tracks and other items as assigned
• 11. Flip mattresses in suites as directed by manager
• 12. Hang curtains and privacy drapes
• 13. Assist in the removal and laundering of bedspreads, blankets and curtains
• 14. Assist in monthly housekeeping inventory
• 15. Deep clean public areas as assigned
• 16. Use the L.E.A.R.N Model for all guest recovery incidents that occur (Listen, Empathize, Apologize, React, Notify)
• 17. Always have a friendly and welcoming demeanor when interacting with our guests
• 18. Clean rollers of vacuum and change vacuum bags at regular intervals to ensure continued proper functioning
• 19. Responsible for knowing all hotel emergency procedures
• 20. Follow all hotel safety guidelines and requirements
• 21. Responsible for following all hotel quality assurance standards for department
• 22. Responsible for the proper administration of key control for issued keys
• 23. Responsible for the proper administration of keys left by guests in suite
• 24. Bring all lost and found items to the supervisor’s or manager’s office for logging and storage
• 25. Report immediately to a supervisor or manager any out of the ordinary situation in the guestrooms including unreported pets, parties in the suite, unusually dirty suites, a vacant suite when the room is thought to be occupied, or an occupied suite when the room is thought to be vacant
• 26. Fill out maintenance work orders and deliver to supervisor/manager or designated area in a timely manner
• 27. Learn basic front desk duties to cover lunches as needed
• 28. Accommodate guest special requests courteously
• 29. Answer guest questions regarding the hotel and local area facilities and services
• 30. Carry out any reasonable request by management that I am capable of performing.