House Attendant

Royallahainaresort; Portsmouth (NH); On-site; USD 30,000 - 38,000; Full time

Job summary

A renowned resort in Portsmouth, NH is seeking a House Attendant to manage cleaning and maintenance tasks. Responsibilities include ensuring guest satisfaction through the upkeep of hotel areas and effective communication with guests. This entry-level role is ideal for individuals looking to start a career in hospitality within a supportive environment.

Qualifications

• Experience in a hotel or related field preferred.
• Ability to lift up to 100 pounds occasionally.
• Must be able to stand for the entire shift.

Responsibilities

• Clean floors daily according to hotel standards.
• Handle requests for luggage assistance courteously.
• Maintain hotel equipment in proper working order.

Skills

Communication

Customer Service

Education

High School diploma or equivalent

Job description

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Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Homewood Suites Portsmouth

100 Portsmouth Blvd

Portsmouth, NH 03801

Overview

At the Homewood Suites Portsmouth, the House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers property specific, etc.).

Responsibilities

• Clean floors daily according to hotel standards.
• Shampoo carpets in the public areas according to hotel standards.
• Shampoo furniture as needed.
• Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
• Handle items for "Lost and Found" according to hotel standards.
• Clean guestrooms as needed.
• Have knowledge of and assist in all emergency procedures.
• Maintain hotel equipment in proper working order.
• Maintain storage of hotel equipment in proper area.
• Complete special projects as assigned by the Housekeeping Manager.
• Ensure overall guest satisfaction.
  
  

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  
  

Required

Preferred

Job Industries

• Other

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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