House Attendant

Balboa Bay Resort; Newport Beach (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

Balboa Bay Club in Newport Beach, CA is looking for an entry-level Housekeeper to maintain cleanliness in public areas such as lobbies, restrooms, and dining spaces. You will report damage or safety issues and assist guests with requests as part of a hospitality team.

The role requires attentiveness to cleanliness, adherence to safety policies, and flexibility to work varying shifts including holidays and weekends.

Qualifications

• No formal education required.
• Prior housekeeping experience in a hotel environment preferred.
• Requires ability to serve needs of guests through verbal interactions.
• Requires strong communication and interpersonal skills and commitment to guest satisfaction.

Responsibilities

• Cleans public areas including entrances, doorways, sidewalks, restrooms, restaurants, meeting areas and lobbies.
• Sweeps, mops, and vacuums floors in assigned areas.
• Dusts furniture, pictures and shelves; polishes wood and marble.

Skills

Guest service

Communication

Discretion

Job description

Job Details

Level: Entry, Job Location: Balboa Bay Club - Newport Beach, CA 92663, Position Type: Full Time, Salary Range: $21.03 - $21.03 Hourly, Travel Percentage: None, Job Shift: Any, Job Category: Hospitality - Hotel

Position Summary

Cleans all public areas including entrances, doorways, sidewalks, restrooms, restaurants, meeting areas and lobbies. Reports damage, mechanical deficiencies, suspicious activities, or theft.

Primary Responsibilities/Essential Functions

• Sweeps, mops, and vacuums floors in assigned areas according to department procedures.
• Dusts all furniture, pictures, and shelves.
• Polishes wood, marble, and other materials in public view.
• Cleans glass windows, doors, and partitions.
• Empties trash receptacles and replaces trash bags.
• Thoroughly cleans restrooms, including sinks, toilets, urinals, mirrors, tiles, counters, walls, stalls, vents and/or floors with appropriate cleaning agents.
• Immediately reports any noted repairs or maintenance of guestroom, public areas, or back of the house areas.
• Resolves guest complaints within scope of authority, otherwise refers the matter to management.
• Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
• Notifies management of any problems resulting from guest complaints, intoxication, or disruptive behavior.
• Must wear non-slip, oil-resistant shoes.
• Follows all safety policies and procedures.
• Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations.
• OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety.
• Team members will be trained in the proper use and care of assigned PPE if applicable.
• The hotel provides the required PPE.
• Team member has responsibility to report defective, damaged, or lost PPE or equipment that does not fit properly to their Manager.
• Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
• Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.

Other Responsibilities/Supportive Functions

• May assist with other housekeeping duties as needed.
• Returns any items found in public areas to the Housekeeping department and logs appropriate information such as the date, where it was found, description of the item, and the name of the person who found it.
• Notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents.

Qualifications: Qualifications (relevant experience, education, and training):

• No formal education required.
• Prior housekeeping experience in a hotel environment preferred.
• Requires ability to serve needs of guests through verbal interactions.
• Contacts sometimes contain confidential/sensitive information so requires ability to use discretion.
• Must demonstrate positive attitude and professional demeanor.
• Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.
• Requires ability to perform basic math skills such as addition, subtraction, multiplication, and division.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel.
• Work schedules will include working on holidays, weekends, and alternate shifts.
• Must complete training on proper disposal/handling of sharps, such as needles, and follow proper procedures.
• Completes required training as scheduled.
• Must maintain a clean and appearance and professional demeanor.