House Attendant

HSH Group / The Peninsula Hong Kong; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking dedicated House Attendants to ensure the highest standards of cleanliness and service. This full-time role involves maintaining guest areas and responding promptly to requests, all while adhering to luxury hotel standards. Ideal candidates will have experience in similar positions and demonstrate strong teamwork and communication skills. Join a dynamic team where your contributions enhance guest experiences and uphold a reputation for excellence in service.

Qualifications

• 2 to 3 years' experience in a similar role, preferably in a luxury hotel.
• Ability to communicate and read effectively in English.

Responsibilities

• Clean and maintain guest hallways, service landings, and stairwells.
• Respond to guest requests within 10 minutes, ensuring a positive experience.

Skills

Teamwork

Communication

Multi-tasking

Attention to Detail

Job description

House Attendants are responsible for cleaning all assigned areas, including guest room floors and designated back-of-house spaces. Consistently provides warm, professional, and personalized service to guests, ensuring a seamless and positive experience throughout their stay.

Key Accountabilities:

• Clean and maintain guest hallways, service landings, stairwells, service elevators, and storage rooms.
• Dust and clean all furniture, fixtures, hallway phones, mirrors, lamps, pictures, and ice machines.
• Reposition misplaced furniture and clean service landing doors and kick plates regularly.
• Report any deficiencies, damages, recurring issues, missing or broken items, stains, or unusual circumstances to the Supervisor or Housekeeping Management.
• Implement VIP designation procedures in line with the Peninsula Service Principles and Standards.
• Forward all lost and found items to the housekeeping office or Security.
• Follow all emergency regulations and departmental policies and procedures.
• Respond to guest requests within 10 minutes, using names discreetly and presenting items professionally.

General Requirements:

• 2 to 3 years' experience in a similar role; preferably in a luxury hotel.
• Ability to multi-task, work under pressure and in a fast-paced environment.
• Ability to work as a team and with a diverse team.
• Ability to communicate and read effectively in English.
• Standing up to 8 hours and ability to lift 30lbs

We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States. This is a full-time union role that requires schedule flexibility and the salaryfor thispositionstarts at $29.15 per hour.