House Attendant

HSH Group / The Peninsula Hong Kong; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated House Attendants to ensure impeccable cleanliness and guest satisfaction. In this full-time role, you will be responsible for maintaining guest hallways, service areas, and responding promptly to guest requests. Ideal candidates will have 2-3 years of experience in a similar role, preferably within a luxury hotel setting. Join a dynamic team where your efforts contribute to creating memorable experiences for guests. If you thrive in a fast-paced environment and possess a passion for hospitality, this opportunity is perfect for you.

Qualifications

• 2-3 years' experience in a similar role, preferably in a luxury hotel.
• Ability to communicate and read effectively in English.

Responsibilities

• Clean and maintain guest hallways and service areas.
• Respond to guest requests within 10 minutes, ensuring a positive experience.

Skills

Cleaning and Maintenance

Customer Service

Teamwork

Time Management

Job description

House Attendants are responsible for cleaning all assigned areas, including guest room floors and designated back-of-house spaces. Consistently provides warm, professional, and personalized service to guests, ensuring a seamless and positive experience throughout their stay.

Key Accountabilities:

• Clean and maintain guest hallways, service landings, stairwells, service elevators, and storage rooms.
• Dust and clean all furniture, fixtures, hallway phones, mirrors, lamps, pictures, and ice machines.
• Reposition misplaced furniture and clean service landing doors and kick plates regularly.
• Report any deficiencies, damages, recurring issues, missing or broken items, stains, or unusual circumstances to the Supervisor or Housekeeping Management.
• Implement VIP designation procedures in line with the Peninsula Service Principles and Standards.
• Forward all lost and found items to the housekeeping office or Security.
• Follow all emergency regulations and departmental policies and procedures.
• Respond to guest requests within 10 minutes, using names discreetly and presenting items professionally.

General Requirements:

• 2 to 3 years' experience in a similar role; preferably in a luxury hotel.
• Ability to multi-task, work under pressure and in a fast-paced environment.
• Ability to work as a team and with a diverse team.
• Ability to communicate and read effectively in English.
• Standing up to 8 hours and ability to lift 30lbs

We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States. This is a full-time union role that requires schedule flexibility and the salaryfor thispositionstarts at $29.15 per hour.