House Attendant

Wyndham Hotels & Resorts; Morgan Hill (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading hotel in Morgan Hill seeks a House Attendant to uphold cleanliness and guest satisfaction. Key responsibilities include maintaining hotel equipment, assisting guests with luggage, and managing Lost and Found items. Previous experience in similar roles is preferred, with a focus on effective communication and physical capability.

Qualifications

• Hotel or related experience preferred.
• Ability to exert up to 100 pounds occasionally, and 20 pounds constantly.
• Effective verbal and written communication skills in a service-oriented manner.

Responsibilities

• Maintain cleanliness of assigned areas and equipment.
• Assist with luggage in a friendly, efficient manner.
• Handle Lost and Found items per standards.

Skills

Communication

Customer Service

Education

High School diploma or equivalent

Job description

Compensation: Hourly

Company Overview: Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It is a dominant player in U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. The company's portfolio exceeds $20 billion in assets and generates over $5 billion in revenue. Highgate offers expert guidance throughout the hospitality property cycle and develops bespoke hotel brands, utilizing industry-leading revenue management tools. The company is headquartered in London, New York, Dallas, and Seattle.

Location: Courtyard Morgan Hill, 18610 Madrone Parkway, Morgan Hill, CA 95037

Overview: The House Attendant maintains cleanliness of assigned areas and equipment, and delivers items to guestrooms such as express checkout materials and newspapers.

Responsibilities:

1. Buff marble floors daily per hotel standards.
2. Shampoo carpets and furniture in public areas as needed.
3. Assist with luggage in a friendly, efficient manner.
4. Handle Lost and Found items per standards.
5. Clean guestrooms as required.
6. Know and assist with emergency procedures.
7. Maintain hotel equipment in proper working order.
8. Store hotel equipment properly.
9. Complete special projects assigned by the Housekeeping Manager.
10. Ensure guest satisfaction.

Qualifications:

• High School diploma or equivalent; hotel or related experience preferred.
• Ability to exert up to 100 pounds of force occasionally, 50 pounds frequently, and 20 pounds constantly.
• Ability to stand during entire shift.
• Effective verbal and written communication skills in a friendly, courteous, and service-oriented manner.