House Attendant

Hyatt Hotels; Miami Beach (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality management company as a House Attendant, where your role is vital in maintaining cleanliness and guest satisfaction. This position involves daily tasks such as buffing marble floors, shampooing carpets, and assisting guests with luggage. You'll work in a dynamic environment, ensuring that every guest's experience is exceptional. If you are passionate about hospitality and enjoy working in a team-oriented atmosphere, this role offers a fantastic opportunity to contribute to a premier hotel experience.

Qualifications

• High School diploma or equivalent preferred.
• Ability to lift and move heavy objects.

Responsibilities

• Maintain cleanliness of assigned areas and equipment.
• Deliver items to guestrooms and assist with luggage.

Skills

Customer Service

Communication

Physical Stamina

Education

High School Diploma

Job description

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Hotel Continental Tapestry by Hilton Miami Beach, FL

Overview

The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.).

Responsibilities

• Buff marble floors daily according to hotel standards.
• Shampoo carpets in the public areas according to hotel standards.
• Shampoo furniture as needed.
• Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
• Handle items for "Lost and Found" according to hotel standards.
• Clean guestrooms as needed.
• Have knowledge of and assist in all emergency procedures.
• Maintain storage of hotel equipment in proper area.
• Complete special projects as assigned by the Housekeeping Manager.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.