House Attendant

Ascent Hospitality; Hammond (IN); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player is seeking a dedicated House Attendant who values teamwork and customer service. In this role, you'll ensure the cleanliness of guest floors and public areas, assist with laundry duties, and support your fellow team members. This position offers a dynamic environment where your contributions directly enhance guest experiences. If you have a passion for hospitality and enjoy working in a team-oriented atmosphere, this opportunity is perfect for you!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k with Employer Match

Paid PTO

Uniforms Provided

Qualifications

• Ability to understand and communicate in basic English.
• Must have excellent customer service skills and work effectively in a team.

Responsibilities

• Maintain cleanliness of guest floors and public spaces.
• Assist Room Attendants and perform various cleaning tasks.
• Respond promptly to guest needs for housekeeping supplies.

Skills

Customer Service Skills

Teamwork

Basic English Communication

Education

High School Diploma or Equivalent

Job description

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you’re all about, consider joining our Team.

Ascent Hospitality is looking for a uniquely qualified hospitality leader to be our House Attendant!

The House Attendant is responsible for Maintaining Guest floor and Public Space cleanliness. Responsibilities may also include Fitness Center, and Meeting Room cleanliness. Provides support to Room Attendants as assigned. May also support Laundry Department needs. The House person works under the direction of the Director/Manager of Housekeeping, Operations Managers or General Manager.

BENEFITS:

• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!
• 401k with employerMATCH!
• Paid PTO!
• Uniforms Provided for most positions!

ESSENTIAL FUNCTIONS:

• Cleans, vacuums hallways, lobbies, corridors, elevators, stairways.
• Sweeps, scrubs, waxes and polishes floors using brooms, mops and powered scrubbing and waxing machines.
• Cleans rugs, carpets, upholstered furniture and draperies using vacuum cleaner.
• Dusts furniture and equipment.
• Polishes metalwork, such as fixtures and fittings.
• Washes walls, ceiling and woodwork.
• Washes windows, door panels and sills.
• Maintain Public area cleanliness (including restrooms)
• Empties wastebaskets and empties and cleans ashtrays.
• Transports trash and waste to disposal area.
• Stocks Room Attendant carts with linen and room supplies.
• Strip or remove dirty linen and transport to Laundry Room.
• Retrieve clean linens from Laundry Room and properly stock on floors
• Fold, towels, sheets, linens as needed
• Stock closets or storage areas as required (linens and supplies)
• Assist Room Attendants with heavy lifting and moving of furniture and equipment in guest rooms as assigned.
• Maintains storage areas organization and cleanliness
• May also assist with maintenance and cleaning of pool (as applicable)
• Responsibility assumed for careful use of supplies issued for performance of cleaning and maintenance duties.
• Acknowledgement and a pleasant greeting given to each and every guest.
• Thorough knowledge of all in house product along with local area information to assist customer when needed.
• Proper organizational skills displayed when stocking cart and timeliness of cart stocking after completing rooms.
• Timely (within 10 minutes) response to customer needs for housekeeping supplies.
• Guest name to be used at all times upon entering an occupied room.
• Other duties may be assigned

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to understand, read, write and speak basic English. And communicate with Team Members and Guests.
• Ability to apply commonsense understanding to carry out simple instructions.
• Ability to comply in standardized situations with only occasional or no variables.
• Must have excellent customer service skills.
• Must be able to work effectively as a part of a team.
• Ability to work flexible shifts and Holidays

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, and talk or hear.
• Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Must be able to push carts that weigh up to 200 pounds
• Must be capable of effectively using close vision, distance vision, and color vision.
• Must be able to operate in mentally and physically stressful situations
• Must be able to work with cleaning chemicals

QUALIFICATION STANDARDS:

• Professional and Energetic
• High school education or equivalent is preferred.
• Experience: four (4) to six (6) months Housekeeping experience or training preferred, but not required.