House Attendant

Virgin Hotels; Chicago (IL); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel is seeking a Public Area Attendant to uphold high cleanliness standards throughout the property. This role involves cleaning guest hallways and service areas, assisting teammates, and ensuring guest satisfaction through attentive service. Ideal candidates will be team-oriented, physically capable, and knowledgeable about cleaning procedures.

Qualifications

• Ability to scrub and scour different surfaces using appropriate tools.
• Willingness to work as part of a team.
• Ability to lift up to 25 pounds and push up to 100 pounds.

Responsibilities

• Maintain cleanliness for guest hallways, vending areas, and stairwells.
• Assist room attendants with linens and garbage removal.
• Handle guest requests and report safety issues.

Skills

Teamwork

Knowledge of cleaning chemicals

Physical stamina

Job description

Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your mission:

Should you choose to accept it…

If you are a neat-freak who loves to clean and ensure that everything is in its right place, then this job is for you. You will be responsible for maintaining Virgin Hotel’s high standards of cleanliness in cleaning the guest hallways, vending areas, service landings, stairwells, and the service elevator. You will also be required to communicate, coordinate, and work well with other teammates, managers, and guests. We expect you to be aware of your surroundings and notice/anticipate guest needs to engage with them and provide genuine, "go the extra mile" service. Your teamwork and willingness to help others will be evident as you assist your fellow teammates and room attendants with linens, towels, etc., in cleaning the rooms. Most importantly, we want you to have fun, as you play a vital role in creating memorable guest experiences!

The Nitty-Gritty:

What exactly you will be doing…

• Maintain the standard of cleanliness for guest hallways, vending areas, service landings, stairwells, and the service elevator.
• Remove dirty linen and garbage from room attendant carts.
• Assist in turning mattresses according to the rotation schedule.
• Handle guest requests as assigned.
• Assist the Public Area Attendant as necessary.
• Report to designated shift in proper attire.
• Perform duties within the allotted time.
• Use only designated cleaning chemicals and tools.
• Report guest or safety issues to a manager or supervisor.
• Keep guest information confidential and secure.
• Responsible for all assigned keys and comply with the company's key policy.
• Follow hotel security policies.
• Restock supplies as needed.
• Complete manager requests within reason.

What qualities are we looking for?

If you have the skills below, you are the right fit for us:

• Ability to scrub and scour different surfaces using appropriate tools.
• Willingness to work as part of a team as needed.
• Knowledge of proper cleaning chemicals and procedures.
• Ability to conserve water and chemicals according to training standards.
• Frequent bending, stooping, reaching, and wiping.
• Ability to lift up to 25 pounds.
• Ability to push up to 100 pounds.

Background must-have:

• Legal and unrestricted ability to work in the United States.