Hourly Operations Manager

Five Star Parks and Attractions; Centreville (VA); In loco; USD 70.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, and Vision Insurance

Health Savings Account (HSA)

401(k) Retirement Plan with company 1:

Paid time off and sick leave

Aflac supplemental plans

Descrizione del lavoro

Five Star Parks & Attractions in Fairfax, VA seeks an Operations Manager to lead attraction operators, technicians, and customer service staff in a fun, safe, and efficient Family Entertainment Center. This role emphasizes leadership, guest service, and operational excellence.

You will plan daily operations, improve productivity, ensure safety, and coach a diverse team while delivering warm hospitality and exceptional guest experiences.

Competenze

• Must be at least 21 years old.
• Minimum high school diploma or GED.
• One year of management or supervisory experience.
• Experience in Restaurant/Food & Beverage management is required.
• Must be able to work weekends and holidays.
• Able to stand for long periods and lift up to 39lbs.
• Valid driver’s license and US work authorization.

Mansioni

• Plan and organize day-to-day operations across all attractions.
• Supervise a 15–50+ staff and ensure safety and guest service.
• Train Shift Lead and Front Desk Lead to align on goals and strategies.
• Oversee scheduling, inventory control, and supply management.
• Handle special projects and emergency operations as needed.

Conoscenze

Leadership

Team management

Attention to detail

Hospitality

Time management

Communication

Formazione

High School Diploma or GED

Descrizione del lavoro

Company Overview

Welcome to Five Star Parks & Attractions, where work is fun, growth is real, and every day makes an impact.

Location - Fun Land Fairfax, VA

Position Type – FT Hourly

Job Summary

We are seeking a dynamic Operations Manager to lead a team of talented attraction operators, technicians, and customer service employees within our Family Entertainment Center (FEC). This role is integral to planning, organizing, and implementing strategies that enhance park operations while ensuring a fun, efficient, and safe environment. The ideal candidate will demonstrate strong leadership skills, a commitment to safety, and a passion for delivering exceptional customer service, all while striving to improve productivity and efficiency in our operations.

Accountabilities

• Supervise a diverse team of 15-50+ employees, ensuring seamless daily operations and maintaining a high standard of customer service.
• Maintain accurate records of employee attendance and performance metrics on a daily basis.
• Conduct periodic checks on attraction operators to ensure the safe and efficient operation of all attractions.
• Train and communicate regularly with Shift Lead and Front Desk Lead positions to align on goals and strategies.

Principal Duties And Responsibilities

• Plan and organize day-to-day operations to optimize productivity and efficiency across all attractions.
• Implement strategies to enhance team performance, safety protocols, and customer service initiatives.
• Foster a culture of teamwork and open communication among team members to drive engagement and satisfaction.
• Maintain a proactive safety-focused attitude, ensuring that all operations comply with safety standards.
• Oversee specific roles such as scheduling, inventory control, and supply management to ensure smooth operations.
• Serve as the point of contact for special projects, holiday operations, and any emergency situations that may arise.

Skills/Competencies Required

• Strong leadership and team management abilities, with a focus on developing talent and fostering a positive work environment.
• Excellent attention to detail and a commitment to operational excellence.
• Passion for hospitality and delivering exceptional customer service.
• Effective time management skills and the ability to prioritize tasks in a fast-paced environment.
• Strong communication skills, with the ability to motivate and inspire a diverse team.

Education, Qualifications, And Experience

• Must be at least 21 years of age.
• Must have a high school diploma or GED; or equivalent combination of relevant education and experience.
• Must have at least one year of management or supervisory experience.
• Experience in Restaurant/Food & Beverage Management is required.
• Must have at least one year of management or supervisory experience.
• Must have at least one year of management or supervisory experience.
• Must have at least one year of management or supervisory experience.
• Must be able to work weekends and holidays.
• Must be able to work up to 45 hours per week, available every weekend.
• Able to stand for long periods of time.
• Able to lift 39lbs unaided.
• Valid driver’s license required.
• Authorized to work in the United States.

Five Star Parks Benefits Overview

At five star parks, our comprehensive benefits package is designed to support the well-being, growth, and long-term success of our team members. We offer competitive compensation, health coverage , flexible work arrangements, and opportunities for professional development - all aimed at prioritizing what matters most to our employees. Full-time employees are eligible for a wide range of benefits including medical insurance, HSA, dental, vision, life insurance & AD&D, Aflac supplemental plans, and participation in our 401(k) retirement plan after one year of service and meeting age requirements. Generous time-off policies, including paid time off and sick leave, help ensure a healthy work-life balance. Part-time employees may also enroll in Aflac plans and are eligible for the 401(k) plan once they meet the one-year service and age eligibility criteria.

Comprehensive Benefits Package

• Medical, Dental, and Vision Insurance - Quality coverage options to help you and your family stay healthy.
• Prescription Drug Coverage - Integrated with our medical plans for convenient access to medications.
• Health Savings Account (HSA) - Tax-advantage savings for medical expenses, with employee contributions.
• Supplemental Insurance (Aflac) - Optional accident, critical illness, and hospital plans to enhance your coverage.
• Voluntary Life Insurance - Additional life insurance coverage available for purchase to further protect your loved ones.
• Company-Paid Life Insurance - Financial protection for your loved ones, at no cost to you.
• Company-Paid Long-term Disability Insurance - Income protection to help support you in the event of a long-term illness or injury.
• 401(k) Retirement Plan - Eligible after 1 year of employment, with a generous company match to help you plan for the future.

Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.

Five Star Parks & Attractions participates in the E-Verify program.