Operations Manager

Five Star Parks and Attractions; Romeoville (IL); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Prescription Drug Coverage

Health Savings Account (HSA)

Aflac Supplemental Insurance

Voluntary Life Insurance

Company‑Paid Life Insurance

Company‑Paid Long‑term Disability

401(k) Retirement Plan

Job summary

Five Star Parks & Attractions in Romeoville, IL is seeking an Operations Manager to lead a team of attraction operators, technicians, and guest service staff within a premier family entertainment center. You will plan, organize, and implement strategies that boost park ops, safety, and guest experiences while driving efficiency.

The ideal candidate demonstrates strong leadership, a safety-first mindset, and a passion for delivering memorable customer service in a fast-paced environment.

Qualifications

• Leadership and team management experience.
• Strong attention to detail and operating excellence.
• Hospitality mindset and customer service focus.
• Effective time management in fast-paced environments.
• Clear communication to motivate a diverse team.

Responsibilities

• Supervise a team of 15-50+ employees and ensure daily operations meet service standards.
• Maintain attendance and performance records; monitor safety and operational compliance.
• Conduct checks on attraction operators for safe, efficient operations.
• Coordinate with Shift Lead and Front Desk Lead to align on goals and strategies.
• Plan day-to-day operations to optimize productivity across all attractions.
• Oversee scheduling, inventory control, and supply management for smooth operations.

Skills

Leadership

Team management

Attention to detail

Hospitality

Time management

Communication

Education

High school diploma or GED

Job description

Location - Scene 75 - Chicagoland (Romeoville), IL

Position Type – FT Salary

Pay Range - $48,000- $60,000

Company Overview

Welcome to Five Star Parks & Attractions, where work is fun, growth is real, and every day makes an impact.

Five Star isn’t just a rating or a name; we’re a team of people who love creating unforgettable moments. As a leader in the amusement and hospitality industry, Five Star Parks & Attractions brings energy to both indoor and outdoor family entertainment centers across the country. From the first smile at the front door to the last high-five of the day, we’re all about delivering experiences families, friends, and coworkers remember long after they leave.

As the largest privately owned operator of family entertainment centers in the U.S., we offer more than a job, we offer a place to belong. Whether you’re starting your very first job, looking for a flexible role, or building a long‑term career, there’s a spot for you here.

Safety, trust, and a service mindset guide everything we do. We treat our guests like friends and our team members like family, creating a welcoming, inclusive environment where everyone’s contribution matters. We believe in empathy, teamwork, and opening doors to new possibilities, on the floor, behind the scenes, and beyond.

If you’re service-minded, motivated, and ready to be part of something fun and meaningful, we’d love to meet you. Join Five Star Parks & Attractions and help us deliver safe, clean, unforgettable fun to the communities we serve every single day.

Job Summary

We are seeking a dynamic Operations Manager to lead a team of talented attraction operators, technicians, and customer service employees within our Family Entertainment Center (FEC). This role is integral to planning, organizing, and implementing strategies that enhance park operations while ensuring a fun, efficient, and safe environment. The ideal candidate will demonstrate strong leadership skills, a commitment to safety, and a passion for delivering exceptional customer service, all while striving to improve productivity and efficiency in our operations.

Accountabilities

• Supervise a diverse team of 15-50+ employees, ensuring seamless daily operations and maintaining a high standard of customer service.
• Maintain accurate records of employee attendance and performance metrics on a daily basis.
• Conduct periodic checks on attraction operators to ensure the safe and efficient operation of all attractions.
• Train and communicate regularly with Shift Lead and Front Desk Lead positions to align on goals and strategies.

Principal Duties And Responsibilities

• Plan and organize day-to-day operations to optimize productivity and efficiency across all attractions.
• Implement strategies to enhance team performance, safety protocols, and customer service initiatives.
• Foster a culture of teamwork and open communication among team members to drive engagement and satisfaction.
• Maintain a proactive safety-focused attitude, ensuring that all operations comply with safety standards.
• Oversee specific roles such as scheduling, inventory control, and supply management to ensure smooth operations.
• Serve as the point of contact for special projects, holiday operations, and any emergency situations that may arise.

Skills/Competencies Required

• Strong leadership and team management abilities, with a focus on developing talent and fostering a positive work environment.
• Excellent attention to detail and a commitment to operational excellence.
• Passion for hospitality and delivering exceptional customer service.
• Effective time management skills and the ability to prioritize tasks in a fast‑paced environment.
• Strong communication skills, with the ability to motivate and inspire a diverse team.

Education, Qualifications, And Experience

• Must be at least 21 years of age.
• Must have a high school diploma or GED; or equivalent combination of relevant education and experience.
• Must have at least one year of management or supervisory experience.
• Experience in Restaurant/Food & Beverage Management is required.
• Must be able to work weekends and holidays.
• Must be able to work up to 45 hours per week, available every weekend.
• Able to stand for long periods of time.
• Able to lift 39lbs unaided.
• Valid driver’s license required.
• Authorized to work in the United States.

Comprehensive Benefits Package

We're proud to offer a well-rounded benefits program that supports the health, financial well‑being, and peace of mind of our team members:

• Medical, Dental, and Vision Insurance - Quality coverage options to help you and your family stay healthy.
• Prescription Drug Coverage - Integrated with our medical plans for convenient access to medications.
• Health Savings Account (HSA) - Tax‑advantage savings for medical expenses, with employee contributions.
• Supplemental Insurance (Aflac) - Optional accident, critical illness, and hospital plans to enhance your coverage.
• Voluntary Life Insurance - Additional life insurance coverage available for purchase to further protect your loved ones.
• Company‑Paid Life Insurance - Financial protection for your loved ones, at no cost to you.
• Company‑Paid Long‑term Disability Insurance - Income protection to help support you in the event of a long‑term illness or injury.
• 401(k) Retirement Plan - Eligible after 1 year of employment, with a generous company match to help you plan for the future.

Position starts between 50-60K

Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factors.

We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.

Five Star Parks & Attractions participates in the E‑Verify program.