Hourly Manager - 1110

Burger King; McHenry (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

Disability insurance

Health insurance

Paid time off

Part time & Full Time

Opportunity for Advancement

Job summary

KB Fast Foods, LLC. is hiring an Hourly Manager for Burger King to oversee shift operations and deliver the Customer Promise. You will direct crew, ensure fast, accurate service, and uphold brand standards while maintaining a clean, safe environment.

The role requires 18+ with a high school diploma or equivalent, strong English and math skills, and completion or willingness to complete internal KB Fast Foods trainings, including BMT and Serve Safe.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• English proficiency for clear speech and written comprehension.
• Basic math skills.
• Completion or willingness to complete internal KB Fast Foods trainings (BMT and Serve Safe).

Responsibilities

• Directs shift operations to ensure fast, accurate food prep and service.
• Leads crew to deliver the Customer Promise and brand standards.
• Trains and motivates crew, assigns tasks, and ensures accountability.
• Maintains compliance with food safety, sanitation, and policies.
• Supports cash control, inventory, and scheduling during shifts.

Skills

Shift leadership

Customer service

Operations management

People leadership

Communication

Problem solving

Training crew

Cash handling

Education

High school diploma or equivalent

Serve Safe certification training (BMT/Serve Safe)

Job description

Benefits:401(k) matchingDisability insuranceHealth insurancePaid time offPart time & Full TimeOpportunity for AdvancementKB Fast Foods, LLC. - Hourly Manager - Burger KingReporting Relationship: General ManagerBasic Function: The Hourly Manager delivers the Customer Promise through direction of crew, customer service, and operations during assigned shifts. The Hourly Manager is responsible for restaurant operations during assigned shifts when the GM is not present.Responsibilities:a. Leads Shift Operations: Directs efficient and accurate preparation and sale of products for prompt customer delivery within the established speed of service guidelines.Provides production direction to crew in a clear, concise way (Leads Others)Sets an example for crew by working hard to implement shift plan ensure swift and smooth production (Gets Results)Identifies and solves bottlenecks in food preparation and Customer Promise delivery to increase speed of service (Solves Problems)Demonstrates patience and a positive attitude with crew while delegating tasks and giving instructions (Influences Others)b. Leads Customer Promise Delivery: Motivates crew members to exceed customer expectations with food friendly service in clean surroundings.Makes a professional impression on customers and crew through positive, courteous, and friendly attitude (Influences Others)Works with crew to act on customer feedback and resolve customer complaints in a timely, friendly, and professional manner (Influences Others/Solves Problems)Directs crew to take pride in the details of delivering the Customer Promise and Brand Delivery Standards (Gets Results)Demonstrates flexibility to meet different team needs to ensure Customer Promise delivery (Can Play Many Roles)c. Builds Crew Talent: Directs, trains, and motivates crew members during shift on each of the workstations as needed to enhance restaurant results.Delegates work to crew members in a way that encourages them to work together during shift to ensure the restaurant operates to KB/BKC standards (Leads People)Assists GMs in training crew members on workstations and making them feel their contributions are valuable (Leads People)Sets challenging goals for self and crew during shift and ensures accountabilityd. Assists with Restaurant Compliance: Adheres to compliance of government regulations, food safety, operations and KB/BKC policies and procedures relating to all activities in the restaurant during the shift.Directs crew members to do what it takes to maintain restaurant and equipment cleanliness and sanitation standards (Gets Results)Takes initiative to immediately report violations of safety, sanitation or security policies to restaurant management and perform short-term solutions (Has Expertise/Shows Drive)Motivates crew members to comply with loss control procedures and to maintain a safe and secure environment for customers and other crew members (leads People)Demonstrates to restaurant management that he/she can be relied upon to maintain compliance during shift {Influences Others)e. Assists with Profit and Loss: Follows marketing plan and cash control/security procedures and helps to maintain inventory and labor costs.Completes checklists and procedures for cash reporting, inventory control, and scheduling during shift (Has Expertise)Seeks coaching from others to increase understanding of restaurant financial controls (Learns Quickly)Helps to remove performance barriers and provides resources for crew and restaurant to perform well {Solves Problems)Perform such similar, comparable, or related duties as may be required or assigned.Qualifications:1. Must be at least (18) years of age.2. High school diploma or equivalent.3. English language proficiency that enables speech clarity and proficient verbal and written comprehension4. Basic Math Skills5. The incumbent has completed the following internal certification training programs or is willing to complete them within the timeframe prescribed by KB Fast Foods, including but not limited to: Basic Management Training {BMT), and Serve Safe.Perform such similar, comparable, or related duties as may be required or assigned.