Hourly Manager - 1350

BFS Foods; Washington (Washington County); On-site; USD 35,000 - 45,000; Full time

Job summary

BFS Foods is seeking an Hourly Manager for their Burger King location in Washington, PA. The Hourly Manager will oversee restaurant operations during shifts, ensuring customer satisfaction while leading a motivated team. Responsibilities will include providing direction for crew, managing customer feedback, and ensuring compliance with safety standards.

Qualified applicants should be 18+, possess a high school diploma, have basic math skills, and demonstrate a willingness to complete management training. Immediate applications are encouraged.

Qualifications

• Must be at least 18 years of age.
• English language proficiency that enables speech clarity and proficient verbal and written comprehension.
• Willingness to complete internal certification training programs.

Responsibilities

• Directs efficient preparation and sale of products.
• Motivates crew to exceed customer expectations.
• Trains and motivates crew members on workstations.
• Ensures compliance with government regulations and food safety.
• Helps maintain inventory and labor costs.

Skills

Leadership

Customer service

Basic math skills

Communication

Education

High school diploma or equivalent

Job description

Job Details

Location: 1350 - Burger King - Racetrack Rd., Washington, PA 15301

Title: KB Fast Foods, LLC. - Hourly Manager - Burger King

Responsibilities

The Hourly Manager delivers the Customer Promise through direction of crew, customer service, and operations during assigned shifts. The Hourly Manager is responsible for restaurant operations during assigned shifts when the GM is not present.

• Leads Shift Operations: Directs efficient and accurate preparation and sale of products for prompt customer delivery within the established speed of service guidelines.
  • Provides production direction to crew in a clear, concise way.
  • Sets an example for crew by working hard to implement shift plan to ensure swift and smooth production.
  • Identifies and solves bottlenecks in food preparation and Customer Promise delivery to increase speed of service.
  • Demonstrates patience and a positive attitude with crew while delegating tasks and giving instructions.
• Leads Customer Promise Delivery: Motivates crew members to exceed customer expectations with food friendly service in clean surroundings.
  • Makes a professional impression on customers and crew through positive, courteous, and friendly attitude.
  • Works with crew to act on customer feedback and resolve customer complaints in a timely, friendly, and professional manner.
  • Directs crew to take pride in the details of delivering the Customer Promise and Brand Delivery Standards.
  • Demonstrates flexibility to meet different team needs to ensure Customer Promise delivery.
• Builds Crew Talent: Directs, trains, and motivates crew members during shift on each of the workstations as needed to enhance restaurant results.
  • Delegates work to crew members in a way that encourages them to work together during shift to ensure the restaurant operates to KB/BKC standards.
  • Assists GMs in training crew members on workstations and making them feel their contributions are valuable.
  • Sets challenging goals for self and crew during shift and ensures accountability.
• Assists with Restaurant Compliance: Adheres to compliance of government regulations, food safety, operations and KB/BKC policies and procedures relating to all activities in the restaurant during the shift.
  • Directs crew members to do what it takes to maintain restaurant and equipment cleanliness and sanitation standards.
  • Takes initiative to immediately report violations of safety, sanitation or security policies to restaurant management and perform short-term solutions.
  • Motivates crew members to comply with loss control procedures and maintain a safe and secure environment.
  • Demonstrates to restaurant management that he/she can be relied upon to maintain compliance during shift.
• Assists with Profit and Loss: Follows marketing plan and cash control/security procedures and helps to maintain inventory and labor costs.
  • Completes checklists and procedures for cash reporting, inventory control, and scheduling during shift.
  • Seeks coaching from others to increase understanding of restaurant financial controls.
  • Helps to remove performance barriers and provides resources for crew and restaurant to perform well.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• English language proficiency that enables speech clarity and proficient verbal and written comprehension.
• Basic math skills.
• The incumbent has completed or is willing to complete the following internal certification training programs: Basic Management Training (BMT) and Serve Safe.
• Ability to perform such similar, comparable, or related duties as may be required or assigned.