Hourly Manager

Play·Spin·Win, Stella's Place and Shelby's are a trademark of Illinois Café and Services Company, LL; Romeoville (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the gaming sector is seeking a dynamic Hourly Manager to oversee operations across multiple locations. This role is pivotal in ensuring a welcoming environment for guests while leading a dedicated team. The ideal candidate will inspire staff, maintain high standards of service, and ensure compliance with regulations. If you're passionate about customer service and enjoy a fast-paced environment, this opportunity is perfect for you. Join a company that values integrity, teamwork, and exceptional guest experiences, and make a significant impact in the gaming community.

Qualifications

• Must be 21 years of age.
• Previous management and customer service experience is preferred.

Responsibilities

• Lead operations and provide exceptional customer service during shifts.
• Train and develop new and existing employees focusing on guest service.
• Manage financial transactions and maintain cleanliness standards.

Skills

Management experience

Customer service

Interpersonal skills

POS System usage

Problem-solving

Education

High school diploma or equivalent

Tools

Touch-sensitive POS System

Job description

With over 85 locations, Dotty's Stella's Place & Shelby's are Chicagoland's Premier Destination for slot and video poker. Our three brands are neighborhood gathering places for adults to enjoy a light meal and video gaming in the comfort of a welcoming and friendly environment.

Description:

The Hourly Manager serves as the first point of contact for all guests and vendors visiting our gaming cafes, and as a resource and mentor to all employees. This leader takes initiative to inspire and guide teams across assigned locations, seamlessly balancing diverse responsibilities to deliver exceptional service and ensure an outstanding gaming experience for every guest. Welcoming and customer-focused, the Hourly Manager prioritizes guest satisfaction while maintaining smooth and efficient operations.

Expectations:

• Act with integrity and honesty in all work-related duties.
• Lead the operations of the store during each scheduled shift.
• Develop a positive work environment for employees, guests, and vendors.
• Uphold state, local, and company standards and regulations.
• Collaborate with fellow staff and managers.
• Uphold clear and consistent communication with all employees and managers.
• Be proficient in each area of responsibility and assist when necessary.

Responsibilities:

• Responsible for all operations of assigned locations while on shift.
• Act as a resource and mentor for employees while on shift.
• Provide exceptional customer service.
• Be knowledgeable of VGT machines, games, and features and how to resolve machine issues.
• Enthusiastically promote marketing initiatives consistently to every guest.
• Maintain the highest standard of cleanliness and sanitation.
• Effectively communicate business needs including but not limited to issues such as guest feedback, broken equipment, and/or low product inventory.
• Responsibly manage financial transactions including cash drawer, sales, daily deposits, and tips.
• Prohibit underage patrons from purchasing alcohol or gambling by ID'ing every guest, every time.
• Actively support liquor, gaming, health, and other regulatory inspectors to ensure compliance and maintain strong professional relationships.
• Prepare and serve food and beverage items.
• Ensure consistent food quality, standards, and service.
• Ensure successful completion of certification courses within 30 days of hire for all employees.
• Providing a safe environment for staff, guests, and vendors.
• Train and develop new and existing employees, focusing on guest service host responsibilities and company initiatives.
• Schedule interviews for new Guest Service Host positions.
• Write and maintain bi-weekly schedules for all employees.
• Complete accurate monthly inventory and weekly liquor inventory for assigned locations.
• Be familiar with troubleshooting procedures for equipment and facility.
• Consistently work regular weekly shifts across assigned locations, averaging 30-40 hours per week.
• Maintain regular and consistent attendance and punctuality.
• Perform other duties as requested by management.

Skills & Experience:

• Must be 21 years of age.
• Previous management and customer service experience is preferred.
• Must have a reliable form of transportation.
• Able to use a touch-sensitive POS System.
• Being able to bend, reach, lift and/or carry 15 pounds.
• Knowledge of the service environment.
• Strong interpersonal skills and the ability to work as part of a team.
• Attend meetings and trainings as required by management.