Hourly Bar Supervisor

Urban Cowboy; Nashville (TN); On-site; Full time

Job summary

Join Urban Cowboy Downtown Bar as Manager on Duty, ensuring exceptional service and guest experiences. Oversee operations in the absence of the General Manager, solve problems in real-time, and lead your team while upholding brand standards in a lively environment.

Benefits

Brand discounts

Discounts at affiliated properties

Inclusive work environment

Qualifications

• Previous management experience in fast-paced environments preferred.
• Fluent in written and verbal English communication.
• Ability to work independently and efficiently.

Responsibilities

• Oversee service and guest experience in absence of GM.
• Address guest concerns promptly and professionally.
• Support team and maintain health/safety standards.

Skills

Multitasking

Guest Engagement

Problem Solving

Attention to Detail

Job description

OVERVIEW

At The Urban Cowboy Downtown Bar, the Manager on Duty (MOD) plays a vital role in ensuring smooth operations and exceptional guest experiences during shifts. Acting as the on-site manager in the absence of exempt managers, the MOD oversees service standards, addresses guest concerns, and supports staff performance. This role focuses on real-time problem-solving, team leadership, and maintaining brand standards throughout service.

REPORTS TO

General Manager

SALARY + HOURS EXPECTATIONS

• $25 an Hour
• 30-40 hours weekly
• Weekday and weekend availability required

RESPONSIBILITIES

• Act as a manager in the absence of the General Manager, overseeing service and guest experience.
• Serve as the point person for guest issues, addressing concerns promptly and professionally.
• Uphold brand standards across all areas, ensuring consistency in service and presentation.
• Support the team during service, assisting where needed to maintain smooth operations.
• Maintain a clean and organized environment, ensuring compliance with health and safety regulations.

ESSENTIAL FUNCTIONS

• Carry out all tasks with an attention to detail, cleanliness, and safety while maintaining an enjoyable and clean environment for guests and team.
• Ability to multitask (ie converse with guests while making drinks)
• Work efficiently and maintain a reasonable pace of service at all times.
• Engage with all guests in a timely, professional and friendly manner.
• Work to uphold and enforce all necessary legal statutes at all times.
• Serve safely and appropriately any alcohol by monitoring intake and communicating with staff and management when there are issues or needs.
• Fill in for absent staff as needed, assist with special events as needed.
• Adhere to grooming and appearance standards consistently.
• Ability to honor your schedule, show up on time and clock in and out, put in requests for time off with appropriate notice.
• Ability to fluently work the POS system, as well as responsibly and accurately handle cash payments.
• Must be able to follow written and verbal communication skills in English, as well as nonverbal communications in a fast paced environment.
• Ability to work independently and efficiently with attention to detail.
• Previous manager experience in a fast paced environment preferred.

PHYSICAL DEMANDS

• Ability to handle physical workload, including bending, stooping, and lifting for up to 75% of your scheduled shift.
• Ability to stand for 100% of your scheduled shift.
• Ability to lift up to 50 lbs, maneuver in narrow hallways, up and down small stairways and behind the bar.

WORK ENVIRONMENT

• Physically strenuous, standing, lifting, kneeling, stooping, walking and stair climbing throughout the entire shift.
• Loud environment with low lighting in some areas and bright lights in others.
• No driving required.

Why work with us...

Urban Cowboy is recognized as one of the leading design hotels and cocktail bars in the world, with locations in Brooklyn, Nashville, The Catskills, and Denver. As part of our team, we look to hire and grow individuals who are committed to creating and leading a great guest experience, across properties, understanding the potential for expansion and growth throughout the brand.

• Brand discounts
• Discounts at all affiliated properties, including: Urban Cowboy Lodge, Urban Cowboy Nashville, Urban Cowboy Denver, and The Dive Motel.
• Inclusive work environment where all are celebrated and all are welcome.

DISCLAIMER

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.