Hotline Specialist, Part-time

Jobtailor; New York (NY); On-site; USD 25,000 - 39,000; Part time

Job summary

Jobtailor in New York is seeking a part-time Staff AVP for the English/Spanish hotline serving LGBTQ and HIV-affected communities. You will answer calls, provide resources, perform intake screenings, and coordinate referrals within AVP.

The role emphasizes crisis intervention, confidentiality, and strong administrative skills while collaborating with hotline volunteers and the Manager of Hotline Programs in the Client Services Department.

Qualifications

• Part-time, 16 hours per week.
• Experience working with LGBTQ and HIV-affected people, communities, and survivors of violence.
• Experience providing crisis intervention and support.
• Strong administrative and organizational skills.
• Comfortable and confident working in a multi-disciplinary, direct service / crisis management setting.
• Capacity to set effective boundaries.
• Ability to honor confidentiality.
• Detail-oriented.
• Commitment to ending violence within and against LGBTQ and HIV-affected people and communities.
• English fluency required; candidates fluent in Spanish encouraged.

Responsibilities

• Answer and respond to community members reaching out to the hotline
• Return voicemails and messages left by callers
• Provide resources, referrals, and intake screenings as needed
• Complete need-based screenings and relevant assessments
• Connect callers to appropriate services within AVP
• Refer callers to vetted community resources
• Work closely with AVP hotline volunteers
• Support the Manager of Hotline Programs
• Work within the Client Services Department

Skills

Crisis Intervention

Bilingual English/Spanish

Administrative Skills

Confidentiality Management

Job description

• Staff AVP’s English/Spanish hotline


• Answer and respond to community members reaching out to the hotline


• Return voicemails and messages left by callers


• Provide resources, referrals, and intake screenings as needed


• Complete need-based screenings and relevant assessments


• Connect callers to appropriate services within AVP


• Refer callers to vetted community resources


• Work closely with AVP hotline volunteers


• Support the Manager of Hotline Programs


• Work within the Client Services Department

Requirements

• Part-time, 16 hours per week


• Experience working with LGBTQ and HIV-affected people, communities, and survivors of violence


• Experience providing crisis intervention and support


• Strong administrative and organizational skills


• Comfortable and confident working in a multi-disciplinary, direct service / crisis management setting


• Capacity to set effective boundaries


• Ability to honor confidentiality


• Detail-oriented


• Commitment to ending violence within and against LGBTQ and HIV-affected people and communities


• English fluency required for the English/Spanish hotline; candidates fluent in Spanish in addition to English are strongly encouraged to apply


• Background pre-hire screening may be required

Core Competencies

Demonstrates expertise in crisis intervention and support for LGBTQ and HIV-affected communities, with strong administrative and organizational skills to manage hotline operations effectively. Fluent in English and Spanish, capable of providing resources and referrals while maintaining confidentiality and setting effective boundaries.

Highest-signal resume keywords

• Crisis Intervention


• LGBTQ Community Support


• Bilingual English/Spanish


• Administrative Skills


• Confidentiality Management

Soft Skills

• Detail-Oriented


• Organizational Skills


• Effective Boundary Setting


• Comfort in Crisis Management

Industry Keywords

• Hotline Services


• Community Resources


• Intake Screenings


• Violence Prevention


• Client Services Department