Hotline Operator, General Internal Medicine Research (SafeSpot) per diem

BMC Software; Oklahoma City (OK); Remote; USD 23,000 - 31,000; Part time

Job summary

SafeSpot, a program of Boston Medical Center, is seeking a part-time Hotline Operator for remote work. You will provide confidential crisis support, referrals to addiction treatment, and data collection for reporting.

The role involves coordinating OBOT activities and assisting clients in navigating addiction services. Ideal candidates have an Associate’s degree (or equivalent) with 1 year of related experience; bilingual skills and knowledge of addiction services are strongly preferred.

Qualifications

• Associate’s degree (or equivalent) plus 1 year related experience; HS/GED plus 3 years may be considered.
• Bachelor’s degree desirable.
• Experience in a substance abuse or mental health setting is preferred.
• Excellent verbal and written communication skills; bilingual/multilingual abilities are a plus.

Responsibilities

• Provide Hotline support for state resource center for opioid dependence.
• Offer crisis intervention and referrals to addiction services.
• Coordinate OBOT program activities as needed.
• Collect and enter data for statistics and reporting.
• Assist clients with linkage to treatment services; detox and outpatient options.
• Triage walk-in patients seeking opioid treatment; provide education and support.
• Screen potential patients and support medical staff as needed.
• Maintain wait lists in compliance with federal regulations.
• Disseminate resource materials to clients, families, and providers.
• Attend staff and state meetings and take minutes.

Skills

Verbal communication

Written communication

Bilingual

MS Office

Data entry

Typing

Organization

Interpersonal skills

Education

Associate's degree or equivalent

Bachelor's degree desirable

Tools

MS Word

MS Excel

Outlook

Job description

POSITION SUMMARY

About SafeSpot: SafeSpot is a service of the Grayken Center for Addiction at Boston Medical Center and provides critical support, resources, and assistance to individuals at risk of overdose. Our hotline operates 24/7, offering confidential and compassionate assistance to callers seeking help, information, and referrals to local treatment and support services. SafeSpot aims to reduce overdose deaths and improve access to addiction treatment and support across the state of Massachusetts.

Position: Hotline Operator Department: Research - GIM (SafeSpot) Schedule: Part Time, Remote

JOB RESPONSIBILITIES

• Primarily responsible for providing Hotline support for State support resource center for opioid dependence.
• Provide consistent and supportive crisis intervention; provide consistent and accurate referral services.
• Responsible for coordination of various OBOT (Office-based Opioid Treatment) Program activities.
• Manages collection and data entry of pertinent information for statistical purposes and for reporting purposes.
• Assists clients to linkages to addiction services; detox programs, Methadone maintenance, outpatient services, etc.
• Triage walk-in patients accessing opioid treatment; resource, education, and support.
• Screens potential patients.
• Back up support to medical assistant.
• Maintains wait list in compliance within federal regulations.
• Ensures ongoing resource updates and development of resources for clients and family members.
• Disseminates resource materials to clients, family members, support systems, and providers.
• Collaborates with Department of Public Health Drug and Alcohol hotline support staff.
• Supports clinic function with coping, filing, charts, referrals, appointment scheduling, and other administrative functions.
• Attends Staff and State meetings as scheduled, and take minutes.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

• EDUCATION :An Associate’s degree (or equivalent) plus 1 year related experience (will consider equivalent combination of formal education and experience, i.e. HS/GED plus 3 years related experience).Bachelor’s degree desirable.
• EXPERIENCE :Experience working in a substance abuse or mental health setting is preferred.
• KNOWLEDGE AND SKILLS:Excellent verbal and written communication skills. Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served are preferred.Addiction knowledge (via formal training or experience) preferredProficient with standard Microsoft programs (i.e. MS Word, Excel, Outlook).Ability to perform basic data management tasks (data entry, data cleaning, reporting).Typing proficiency and basic math skills necessaryExcellent organizational skills, including strong attention to detail and the ability to manage time effectively.Excellent interpersonal skills, compassion and sensitivity with the ability to handle/diffuse difficult conversations with tact and diplomacy.

Boston Medical Center is an Equal Opportunity/Affirmative Action Employer.

Compensation Range:$16.35- $22.84 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.NOTE : This range is based on Boston-area data, and is subject to modification based on geographic location.Equal Opportunity Employer/Disabled/Veterans