Hotels Market Manager - New York

Hopper; New York (NY); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Market Manager in New York to drive hotel partnerships and enhance customer experiences. This role involves building relationships with hotel partners, ensuring competitive product offerings, and leveraging data insights to maximize sales. You will thrive in a fast-paced startup environment, where your passion for travel and hospitality will shine. With a focus on achieving targets and collaborating with diverse teams, you will play a key role in shaping the future of travel booking. Join a company recognized for its innovation and growth, and take your career to new heights.

Benefits

Unlimited PTO

100% employer paid medical, dental, vision insurance

401k access

Home working environment

Sales incentive plan

Qualifications

• 3-5 years of experience in the Hospitality industry with a passion for travel.
• Ability to work independently and collaboratively with diverse teams.

Responsibilities

• Build and expand a portfolio of hotel partners through negotiations.
• Maximize sales for hotel partners by providing data insights and support.

Skills

Hospitality Industry Experience

Sales Skills

CRM Tool Proficiency

Data Analysis

Communication Skills

Education

Graduate Degree

Tools

Salesforce

Job description

Hotels Market Manager - New York

New York, United States / Hotels - Travel Agency – Business Development / Full-Time / Remote

We’re looking for a New York based Market Manager to join our growing Hotel supply team. In this role you will prospect, develop, and maintain a portfolio of direct hotel partnerships that Hopper offers through the Hopper platform. You will ensure that your hotels are attractive to Hopper customers and have accurate rates and room availability. To succeed at Hopper you must have passion for travel and hospitality, love to shop and buy products on your phone, and enjoy a fast paced start-up environment. You should be target and action orientated, enjoy selling to new hotels and managing ongoing relationships. You should also be ambitious about your career and eager to take on expanded responsibilities as Hopper grows.

In this position you will

• Build and progressively expand a portfolio of regional hotel partners by negotiating and securing win-win distribution partnerships, facilitating hotel onboarding, and owning Hopper’s day to day relationship with your hotels.
• Execute effectively based on KPI metrics (targets, goals and/or strategic objectives) set by Hopper leadership.
• Engage with both individual hotels and hotel groups in and around New York in order to achieve your targets.
• Ensure that partner hotels’ product (content, rates and availability) is consistently optimized and competitive on the Hopper app to maximize customer conversion.
• Maximize sales for your hotel partners by providing relevant data insights and superior support services and collaborating closely with Hopper’s product, support, and growth teams.
• Represent Hopper in the local market, build Hopper’s company profile with key local influencers (e.g. tourism bureau, hotel association, etc.) and provide expertise to the local industry.
• Educate Hopper colleagues on market dynamics and specific needs/requests from your portfolio.
• Secure additional rates and rooms as and when Hopper chooses to offer additional product to Hopper customers.
• Secure seasonal deals, evergreen and dynamic promotions within the guidelines set by Management to support the brands’ merchandising and marketing efforts.

A strong candidate will demonstrate

• 3-5 years of relevant experience in the Hospitality industry with a passion for Travel, and Hopper’s mission. Desire to evangelize Hopper’s message throughout the world.
• A track record of consistently meeting or exceeding job performance goals.
• Experience closing deals through complex sales engagements that include multiple relationship touchpoints and an understanding of varied sales methodologies.
• Working knowledge of the hotel distribution landscape.
• Experience using a CRM tool such as salesforce.com.
• Ability to both work independently and collaboratively with a diverse team of people owning different skill sets and perspectives.
• The ability to be proactive and an appetite for working with fast changing, innovative technology in a fast-paced environment.
• Ability to select and present insightful dataset including performance, market and competitor analysis and to implement meaningful action plans based on the data.
• A solid educational background and graduate degree.
• Good work prioritization skills to remain laser-focused on achieving target KPIs (targets, goals and/or strategic objectives).
• Excellent written and verbal communications skills; presents ideas and directives clearly and persuasively and actively listens when spoken/presented to.
• No ego. Strong focus on doing what is right for the customer and the company.

Compensation and Benefits

• Well-funded and proven startup with large ambitions, competitive salary and sales incentive plan.
• Dynamic and entrepreneurial team where pushing limits is everyday business.
• Home working environment.
• Unlimited PTO.
• 100% employer paid medical, dental, vision, disability and life insurance plans.
• Access to a 401k.

More about Hopper
At Hopper, we are on a mission to become the world’s best — and most fun — place to book travel. By leveraging massive amounts of data, advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to help customers spend less and travel better. Ranked the third largest online travel agency in North America, the app has been downloaded over 100 million times and continues to gain market share globally. Here are just a few stats that demonstrate the company’s recent growth: Hopper sells $6 billion worth of travel and travel fintech every year; 2022 sales were up 3X over 2021. In 2022, Hopper increased its revenue 2.5X year-over-year. The company’s bespoke fintech products, such as Flight Disruption Guarantee and Price Freeze, now represent around 50% of Hopper’s total app revenue. Given the success of its fintech products, Hopper launched a B2B initiative called Hopper Cloud in late 2021. Through this partnership program, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory. As its first Hopper Cloud partnership, Hopper partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other partners include Marriott, Uber, Agoda, CommBank and many more to be announced. Hopper Cloud now comprises more than 50% of Hopper's business; Hopper Cloud made around as much in 2022 as all of the Hopper app did in 2021. Recognized as one of the world’s most innovative companies by Fast Company four years in a row, Hopper has been downloaded over 100 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agency in North America. Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. Hopper is primed to continue its acceleration as the world’s fastest-growing mobile-first travel marketplace. Come take off with us!