Hotel Valet Parking Lead Manager

carpark inc.; West Hollywood (CA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is looking for a dedicated Hotel Valet Parking Lead Manager to oversee valet operations in a vibrant hospitality environment. The ideal candidate will bring extensive valet management experience and a passion for exceptional guest service, ensuring smooth operations and high standards. This role involves supervising valet attendants, managing cash handling, and working closely with hotel management to enhance guest satisfaction. If you thrive in fast-paced settings and possess strong leadership skills, this opportunity is perfect for you!

Qualifications

• 2-3 years of valet parking or hospitality experience, with at least 1 year in a managerial role.
• Strong leadership and team management skills.

Responsibilities

• Supervise valet parking operations, ensuring efficient guest service.
• Hire, train, and manage valet attendants.

Skills

Valet Parking Management

Customer Service

Leadership Skills

Cash Handling

Communication Skills

Education

High School Diploma

College Degree

Tools

Microsoft Office Suite

Electronic Payment Systems

Job description

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Job Title:

Hotel Valet Parking Manager

Location:

Hollywood, CA.

Only Qualified Candidates Will Be Considered.

About The Job

Previous Hotel Valet Parking experience is required.

CarPark Inc is seeking an experienced and customer-focused Hotel Valet Parking Lead Manager to oversee our valet operations in Hollywood. The ideal candidate will have previous valet parking management experience, strong leadership skills, and a commitment to delivering exceptional guest service. This role requires managing valet attendants, ensuring smooth parking operations, and maintaining high service standards in a fast-paced hospitality environment.

Job Responsibilities

1. Supervise and coordinate all valet parking operations, ensuring efficient guest service.
2. Hire, train, schedule, and manage valet attendants to uphold company policies and customer service excellence.
3. Monitor parking capacity and flow, directing attendants to maximize efficiency and safety.
4. Greet and assist guests, ensuring a seamless and welcoming valet experience.
5. Address and resolve customer concerns professionally and effectively.
6. Implement and enforce safety and security protocols for guests, employees, and vehicles.
7. Maintain accurate records of parking transactions, tips distribution, and vehicle logs.
8. Work closely with hotel management to improve valet operations and guest satisfaction.
9. Ensure proper maintenance of valet equipment, signage, and work areas.
10. Manage cash handling and reconciliation procedures for valet fees and tips.

Financial Management

1. Prepare budgets and monthly reviews of profit/loss for assigned hotel(s).
2. Ensure accurate cash handling and reconciliation.
3. Monitor and analyze market rate structure.

Requirements

1. High school diploma or equivalent required; college degree preferred.
2. Valid driver’s license with a clean driving record.
3. Minimum 2-3 years of valet parking or hospitality experience, with at least 1 year in a managerial role.
4. Strong leadership and team management skills.
5. Excellent communication and customer service abilities.
6. Ability to multitask and perform well under pressure.
7. Proficiency in handling cash and electronic payment systems.
8. Must pass a background check and pre-employment drug screening.
9. Utilize computer skills to manage reports, scheduling, and record-keeping.
10. Proficiency in Microsoft Office Suite (Excel, Word, Outlook) for tracking valet operations, creating reports, and managing team schedules.

Physical Demands

1. Standing and walking for long periods (90-100% of shift).
2. Lifting, moving, and handling parking equipment.
3. Exposure to various weather conditions.

FLSA Status

1. Non-Exempt.

To be hired, all candidates must submit to a background check and pre-employment drug screen.

CarPark is an Equal Opportunity-Affirmative Action Employer. Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation/Age.

CarPark has always been and always will be, committed to diversity and inclusion. We seek builders from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.

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