Hotel Transportation Attendant (Valet)

Hyatt Centric Old Town Alexandria; Alexandria (VA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k)

Management Development Program

Travel discounts

Well Day Pay

Career advancement opportunities

Referral Bonus Program

Paid time off / insurance options

Job summary

Hyatt Centric Old Town Alexandria is seeking a Hotel Transportation Attendant / Valet Attendant who greets guests warmly and ensures safe, courteous transportation to destinations. You will assist guests with luggage, park vehicles, and maintain a professional appearance at the entrance.

This role emphasizes guest service, knowledge of the local area, teamwork, and the ability to work flexible shifts, including mornings, evenings and weekends; previous valet experience not required as Hyatt

Qualifications

• Customer-focused guest service orientation and a friendly demeanor.
• Excellent communication and interpersonal skills.
• Ability to interact professionally with guests and associates from diverse backgrounds.
• Must be at least 21 years old and able to obtain a driver’s license.
• Must maintain a clean driving record and follow safety policies.
• Willingness to work flexible shifts including weekends and holidays.

Responsibilities

• Welcome guests with a warm, professional attitude and provide safe transportation.
• Operate hotel vehicles safely and in accordance with traffic laws and policies.
• Assist guests with loading and unloading luggage as needed.
• Valet, retrieve, and park guest vehicles in a safe, organized manner.
• Maintain a clean, professional appearance at the hotel entrance and valet area.
• Know local facilities, attractions, and services to assist guests.
• Communicate with Front Desk and other departments to ensure a seamless guest experience.
• Inspect vehicles and report maintenance or safety concerns promptly.
• Support with special guest requests and other hotel operations as needed.

Skills

Guest service

Communication

Teamwork

English proficiency

Problem solving

Job description

Our TEAM culture is built around encouraging every associate to achieve MORE - both personally and professionally. We believe in creating an environment where you feel valued, supported, and excited about what you do each day.

T.E.A.M. = Together Everyone Achieves More

About the Role

Are you energetic, dependable, and passionate about providing exceptional guest service?

As a Hotel Transportation Attendant / Valet Attendant, you will be one of the first and last members of our TEAM that guests interact with. You’ll play an important role in creating a warm, welcoming, and memorable arrival and departure experience by safely assisting guests with transportation, vehicles, luggage, and other needs.

From greeting guests with a genuine smile to providing safe and courteous transportation to predetermined destinations, your professionalism, attentiveness, and knowledge of the hotel and surrounding area will help make every guest feel welcomed and cared for.

Grow With Us - Your Career Starts Here!

Looking to plant your roots with a TEAM that feels like family while building a career with a growing company that invests in its associates?

Our Management Development Program (MDP) is designed to develop today's top talent into tomorrow's leaders. Through training, development, and hands-on experience, YOU could achieve a management opportunity in less than one year!

What’s Your More?

TEAM Benefits

• 401(k)
• Management Development Program
• TEAM and Travel Discounts
• Well Day Pay
• Career Advancement Opportunities
• Referral Bonus Program
• Full-time positions are benefits eligible, including paid time off, travel discounts, medical, and other insurance options

Travel Discounts: With multiple brands and thousands of locations around the world, TEAM members are eligible for special travel discounts—and sometimes even food and beverage discounts! Whether you're looking to relax, visit family, or see the world, your hospitality career can take you places.

What You'll Do

As a Hotel Transportation Attendant / Valet Attendant, you will:

• Welcome guests with a warm, professional, and enthusiastic attitude.
• Provide safe, courteous, and timely transportation for hotel guests and their belongings to and from predetermined destinations.
• Operate hotel vehicles safely and responsibly while following all applicable traffic laws and company policies.
• Assist guests with loading and unloading luggage and personal belongings as needed.
• Valet, retrieve, and park guest vehicles in a safe and organized manner when assigned.
• Maintain a clean, professional, and welcoming appearance at the hotel entrance and valet area.
• Maintain knowledge of hotel facilities, services, local attractions, restaurants, shopping, and other points of interest to assist guests and provide recommendations.
• Respond promptly and professionally to guest questions, requests, concerns, and complaints.
• Communicate effectively with the Front Desk, Bell/Door, Housekeeping, and other hotel departments to ensure a seamless guest experience.
• Inspect hotel transportation vehicles regularly and ensure vehicles are clean, properly maintained, and adequately fueled.
• Report vehicle maintenance, safety, or operational concerns promptly.
• Maintain accurate awareness of vehicle locations, keys, and guest transportation needs.
• Assist with special guest requests and other hotel operations based on business demands.
• Maintain a professional appearance and consistently represent the hotel and TEAM brand with pride.
• Perform other duties as assigned.

What We're Looking For

• Previous hotel, valet, transportation, bell, or guest-service experience is preferred but not required. We are willing to train the right hospitality professional who is eager to learn and grow.
• Must be at least 21 years of age.
• Must possess a valid, current, and non-probationary driver's license from the state in which the property is located.
• Must maintain a clean driving record and meet company and insurance requirements for operating hotel vehicles.
• Excellent communication and interpersonal skills, with the ability to interact professionally with guests and associates from diverse backgrounds.
• Friendly, outgoing, and service-oriented personality with a genuine desire to help others.
• Ability to exercise sound judgment, maintain discretion, and work independently with minimal supervision.
• Ability to remain calm and professional in a fast-paced hotel environment.
• Ability to speak, read, write, and understand English.
• Schedule flexibility, including availability to work weekends, holidays, mornings, evenings, and/or overnight shifts as business needs require.
• Ability to safely assist with luggage and perform the physical requirements associated with valet and transportation duties.
• Bilingual skills are a plus.

Ready to Find Your MORE?

If you're ready to bring your energy, hospitality, and drive to a TEAM that values your contribution and invests in your growth, we'd love to meet you!

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire.

Source: Hospitality Online