Hotel Shift Manager

Bally's Interactive; Stateline (ID); On-site; USD 49,500 - 60,500; Full time

Job summary

Bally's Interactive in Stateline, Idaho is seeking a Shift Manager to oversee daily hotel operations. Responsibilities include staff management, effective scheduling, and ensuring compliance with budgetary guidelines while promoting superior customer service. The ideal candidate will assist with managing reservations and addressing any complaints, ensuring a high level of guest satisfaction.

The starting salary for this position is set at $55,000 depending on experience. Join a dynamic team that values customer service and operational excellence!

Qualifications

• Strong leadership skills for managing hotel staff.
• Excellent customer service capabilities and conflict resolution.
• Experience with budget management and scheduling.

Responsibilities

• Manage daily operations of hotel shift.
• Create and maintain effective staffing schedules.
• Assist with budget compliance and customer service standards.
• Address complaints from guests and team members.

Job description

RESPONSIBILITIES

1. Responsible for the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
2. Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
3. Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to appropriate manager.
4. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
5. Answers inquiries pertaining to hotel policies and services, and resolve occupants ’ complaints while supporting all customer service programs on assigned shift.
6. Assists with management of daily arrivals and departures in reservation system on assigned shift.
7. Assists with posting charges, and settling of folios for individuals and groups, if applicable, on assigned shift.
8. Addresses and manages complaints, grievances or concerns from team members on assigned shift.
9. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
10. Maintains strict confidentiality in all departmental and company matters.
11. Responsible for supervision of hotel team, including:
    • Development of staff and completion of training programs.
    • Manage rewards and recognition program to maximize employee engagement.
    • Evaluate team members and deliver constructive feedback in regard to performance.
    • Provide recommendations for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.
    • Review work procedures and expediate workflows.
    • Responsible for employee performance (disciplining, coaching, and counseling).

Starting Salary: $55,000 DOE

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.