Front Desk Shift Manager

Hollywood Casino St. Louis; St. Louis (MO); On-site; USD 42,300 - 51,700; Full time

Job summary

Hollywood Casino St. Louis is seeking a hospitality supervisor responsible for guiding and supervising staff, ensuring customer service excellence, and adhering to operational goals. Candidates must have an Associates Degree in hotel or hospitality, or equivalent experience. Proficiency in Microsoft applications is essential. The starting salary for this position is $47,000 annually, with responsibilities including compliance with budgets and regulatory requirements, as well as maintaining high service standards.

Qualifications

• Associates Degree in hotel, tourism, or hospitality or equivalent experience.
• Ability to write reports and business correspondence.
• Proficient in Microsoft applications including Excel, Word, and Outlook.

Responsibilities

• Provide guidance and supervision to staff in the department.
• Ensure compliance with departmental budgets.
• Promote superior customer service according to company standards.

Skills

Customer service skills

Problem-solving

Ability to read and interpret documents

Interpersonal skills

Proficiency in Microsoft applications

Education

Associates Degree in hotel, tourism, or hospitality

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Responsibilities

• Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Responsible for supporting compliance to departmental budgets.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Ensures team provides high level of quality service standards.
• Compliant with all regulatory requirements within area of responsibility.
• Answers inquiries pertaining to hotel policies and services, and resolves guests’ complaints while supporting all customer service programs.
• Supports Front Desk team members with tasks as needed.
• Adheres to operational goals.
• Works toward operational goals and monitors achievement of performance objectives.
• Protects and preserves assets of the company.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Supervisory Responsibilities

• Manages work procedures and expedites workflow.
• Provides coaching and counseling to team members.

Language Skills

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Certificates, Licenses, Registrations

Employee must be able to qualify for licenses and permits required by federal, state and local regulations. Must successfully complete TIPS training.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

Qualifications

• Associates Degree (A. A.) in hotel, tourism, or hospitality (or related field); or one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must be proficient in Microsoft applications (Excel, Word, and Outlook).
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Knowledge of hotel system software.
• Must be at least 21 years of age.

Starting Salary

Starting at $47,000 Annually Based On Experience

Equal Opportunity Employer

We are an equal opportunity employer.