Hotel Sales Manager

Kinseth Hospitality; Iowa City (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, Dental, Vision benefits

DailyPay

401k

Paid Training

Paid PTO

Referral program

Discounts at all hotels and restaurants

Job summary

A leading hospitality company is seeking a Sales Professional to focus on selling products and services for hotel, banquet, and restaurant facilities. This role emphasizes promoting guest room sales during low seasons and includes making in-person calls to potential clients, preparing sales reports, and sharing proposals for group bookings. Ideal candidates have a strong background in sales and customer service and must possess an Associate's degree or equivalent experience. Excellent communication and organizational skills are a must.

Qualifications

• Experience in sales, preferably in the hospitality industry.
• Ability to handle customer inquiries effectively.
• Proficiency in maintaining customer account files.

Responsibilities

• Promote and sell hotel and restaurant facilities.
• Make solicitation and service calls on assigned accounts.
• Prepare proposals and conduct tours for prospective customers.
• Maintain database of customer accounts to generate future business.

Skills

Sales skills

Customer service

Communication skills

Organizational skills

Education

Associate's degree or equivalent experience

Job description

What we offer

• Health, Dental, Vision and other benefits available after 60 days
• DailyPay
• 401k
• Paid Training
• Paid PTO
• Referral program
• Discounts at all Kinseth Hotel Corporation hotels and restaurants

Summary

Professionally sells the products and services of the hotel, banquet and restaurant. Special emphasis is placed on guest room sales, concentrating on low and shoulder season business.

Essential duties and responsibilities

• Makes solicitation and service calls in person, through mail/email, and by telephone on assigned accounts to promote and sell hotel and restaurant facility space and services.
• Makes solicitation calls to potential new accounts and perform outside sales calls the majority of the work week (over 50%).
• Responds to inquiries from customers, prospects, other hotels and the corporate office.
• Prepare proposals and confirmations for group bookings and conducts tours of the property with prospective customers.
• Informs other departments of upcoming events and works with them to ensure proper planning throughout the property.
• Maintains and uses the accounts tracing system/database and customer account files to generate future business.
• Follows company credit and deposit policies when booking business.
• Prepares sales reports and records sales calls and activities as required.
• Monitors guest satisfaction through follow-up surveys, thank you cards and calls.
• Participates in industry and civic organizations to promote business opportunities.
• Tracks activities of the competition and the market and the hotel's position in the market.
• Participates in sales department meetings and weekly management meetings.
• Plans and participates in sales blitzes and outside after hours functions including chamber outings.
• Participates in the development and implementation of marketing plans and action plans, gives input to the development of special promotions or packages, and develops ideas to build occupancy.
• Meets and/or exceeds individual quantitative revenue and production goals set forth by the General Manager and Director of Sales.

KHC Policies

Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

Supervisory responsibilities

Participation in the Manager on Duty (MOD) program. Direction of all banquet and catering staff members. This position will be acting management over the sales staff in the Director of Sales' absence.

Education and/or experience

Associate's degree (AA) or equivalent from a two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.

Certificates, licenses, registrations

Must have valid driver's license and proof of insurability.

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to handle, grasp or type; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, bend or twist; smell; and to push, pull or lift over 10 pounds. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.