Hotel Room Attendant - Elevate Guest Experience

Hotel Indy, Indianapolis, a Tribute Portfolio Hotel; Indianapolis (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Insurance from Day 1

PTO from Day 1

Holiday pay from Day 1

401(k) after 30 days

Travel discounts

Professional development

Job summary

First Hospitality’s Hotel Indy, part of the Tribute Portfolio, is seeking a Room Attendant in Indianapolis. You will clean and style guest rooms and public areas to brand standards, ensuring a welcoming environment for guests.

The role emphasizes attention to detail, guest satisfaction, and collaboration with the Guest Services team to resolve issues. Benefits include day-one insurance enrollment, PTO, holiday pay, 401(k) after 30 days, travel discounts, and opportunities for professional

Qualifications

• Effective verbal and written communication skills.
• Must be able to speak, read, and write in primary language(s) used in the workplace.
• 8+ hours per day; stand and walk frequently throughout the workday.
• Lift, lower, and maneuver up to 30 pounds occasionally.
• Reach, bend, stoop, and pivot frequently throughout the workday.

Responsibilities

• Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail.
• Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard.
• Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.
• Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
• Take ownership to resolve guest challenges, working collaboratively with the hotel’s Guest Services team and hotel leadership.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Take on additional tasks as necessary or assigned by hotel leadership.

Skills

Communication skills

Guest service

Job description

First Hospitality’s Hotel Indy, part of the Tribute Portfolio, is seeking a Room Attendant in Indianapolis. You will clean and style guest rooms and public areas to brand standards, ensuring a welcoming environment for guests.

The role emphasizes attention to detail, guest satisfaction, and collaboration with the Guest Services team to resolve issues. Benefits include day-one insurance enrollment, PTO, holiday pay, 401(k) after 30 days, travel discounts, and opportunities for professional