Hotel Room Attendant - Detail-Driven & Guest-Focused

Colwen Management Inc; Massachusetts; Hybrid; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Flexible Spending Accounts

Paid Time Off Programs

Employee Assistance Program

401K Plan - Employer Match

Hotel Discount Travel for Associates

Exclusive Associate Discounts

Training and Development Programs

Job summary

AC Hotel Cleveland Circle, a Colwen Hotels Property, seeks motivated housekeepers in Brighton, MA to clean and stock guest rooms per brand standards while prioritizing guest privacy and satisfaction.

You will handle room readiness, respond to guest needs, restock supplies, and ensure final room inspection meets Colwen standards; weekend rotations are required. Experience preferred; benefits included.

Qualifications

• Prior housekeeping or cleaning experience, hotel experience preferred.
• Detail-oriented and thorough.
• Remain discreet and respect privacy of guests; work with the highest level of integrity.
• Perform consistent work to the highest standard.
• Ability to work quickly without compromising quality.
• Ability to work with little supervision and maintain a high level of performance.
• Ability to interact with guests in a pleasant and friendly way.
• Excellent prioritization and time management skills.
• Willingness to work rotational 7-day work cycle; including weekends and holidays.

Responsibilities

• Receive list of assigned rooms from manager and prioritize rooms.
• Clean, stock and maintain assigned guest rooms according to Colwen and brand standards of cleanliness.
• Respond promptly to requests from guests and other departments.
• Check the inventory of cleaning cart and add necessary supplies; transport cart to assigned floor/rooms.
• Ensure privacy of guests at all times.
• Knock and announce self before entering assigned guest rooms; return at a later time if room is occupied.
• Check amenities and supplies in rooms, restock according to standards.
• Neatly make beds and stock bath linens according to standard.
• Clean and disinfect bathrooms, kitchen, and/or coffee stations.
• Remove all trash, dirty linens, towels and room service items from rooms.
• Check that all appliances are in the room and in clean working order.
• Straighten desk area and furniture.
• Dust, polish furniture and remove marks /stains from walls and furnishing.
• Vacuum carpets and clean floors.
• Notify maintenance department of needed maintenance or repairs
• Ensure room meets hotel standards with final walk around
• Ensure soiled linens are laundered, which may include loading hotel washers and dryers and folding sheets and towels
• Take found items to designated lost and found area
• Perform other duties as requested

Job description

AC Hotel Cleveland Circle, a Colwen Hotels Property, seeks motivated housekeepers in Brighton, MA to clean and stock guest rooms per brand standards while prioritizing guest privacy and satisfaction.

You will handle room readiness, respond to guest needs, restock supplies, and ensure final room inspection meets Colwen standards; weekend rotations are required. Experience preferred; benefits included.