Hotel Room Attendant

Comfort Inn of Utica; City of Utica (MI, NY); On-site; Full time

Job summary

Join a welcoming and friendly team at a well-known hotel where you will play a vital role in ensuring guest satisfaction. As a Room Attendant, you will be responsible for maintaining high cleanliness standards, managing room inventories, and assisting guests with their requests. This is a fantastic opportunity for individuals looking to enter the workforce or those with military experience, as the company values a diverse range of applicants. Enjoy a supportive environment where teamwork and customer service are prioritized, and make a significant impact on each guest's stay. If you are passionate about cleanliness and guest experience, this position is perfect for you.

Benefits

Delta Dental insurance

Blue Cross Blue Shield Health insurance

401K Retirement Plan

Incentive Bonuses

Paid time off

Qualifications

• Ability to understand equipment and chemical usage.
• Knowledge of cleaning agents and safety procedures.

Responsibilities

• Maintain cleanliness in guest rooms and public areas.
• Report maintenance issues and manage inventory.

Skills

Cleaning Skills

Communication Skills

Problem-Solving Skills

Time Management

Education

High School Diploma or GED

Tools

Cleaning Chemicals

Vacuum Cleaners

Shampooers

Job description

Full Job Description

This is a great opportunity to join the Comfort Inn of Utica team!

Department: Housekeeping

Reports to: Housekeeping Director

Position Summary: Room Attendants are responsible for cleaning guest rooms on a daily basis and impacting guest satisfaction during their stay.

Essential Functions

Rooms and Inventory:

1. Thoroughly cleans all assigned rooms to Comfort Inn standards.
2. Maintains the inventory of every item placed in guestrooms.
3. Communicates status of cleaned rooms to Housekeeping Director or Supervisor.
4. Reports any lost and found items to the Housekeeping Director immediately, listing the room number or area where the item was found.
5. Reports any damaged or missing items to Maintenance Director and the Housekeeping Director.
6. Reports any stay information, such as no luggage in a stay-over room, excessive cleaning required or damage in the rooms, evidence of smoking in the room, etc. to the Housekeeping Director.

Safety:

1. Uses all hotel-authorized cleaning products properly and in accordance to MSDS guidelines.
2. Follows proper key security procedures.

Miscellaneous:

1. Maintains a positive work atmosphere by acting and communicating in a manner so that you get along with Guests, clients, co-workers, and management.
2. Follows proper handling procedures for dirty rags/linens.
3. Restocks and maintains housekeeping cart.
4. Assists Guests with questions and requests.
5. Adheres to proper grooming and dress codes for the department.
6. Able to carry out hotel emergency procedures.
7. Performs all other duties as directed, developed, or assigned.
8. Arrives for an assigned shift on time.

Knowledge and Critical Skills/Expertise

1. Language Skills: Must be able to understand the proper use of equipment and chemicals and verbal instructions.
2. Technical Skills: Knowledge of proper cleaning agents handling and safety procedures.
3. Reasoning Ability: Ability to solve practical problems and come up with reasonable solutions.

Environmental Conditions:

1. Regularly bend, stoop, and stand for prolonged periods of time.
2. Frequently exposed to cleaning chemicals and fumes.
3. Must be able to lift a weight of up to 50lbs.

Physical Demands:

1. Vision – Must be able to see well enough to read reports, drive, and spot debris, hair or fibers on a tile floor.
2. Hearing – Must be able to hear well enough to communicate on the phone and in person.
3. Standing/Walking/Mobility – Must be able to stand to clean high areas and vacuum guestrooms.
4. Climbing/Stooping/Kneeling – Must be able to climb three flights of stairs. Must be able to stoop and kneel for brief to somewhat prolonged periods of time.
5. Lifting – Must be able to lift up to 50 pounds.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

Responsibilities:

1. Maintain high standards of cleanliness and presentation in all back-of-house areas and customer areas.
2. Perform quality cleaning to meet the required standards within set time limits.
3. Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers.
4. Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
5. Sweep, scrub, wax, and/or polish floors, using brooms, mops, and/or powered scrubbing and waxing machines.
6. Dust and polish furniture and equipment.
7. Keep storage areas and carts well-stocked, clean, and tidy.
8. Replenish supplies such as drinking glasses, linens, writing supplies, and bathroom items.
9. Sort clothing and other articles, load washing machines, and iron and fold dried items.
10. Sort, count and mark clean linens, and store them in linen closets.
11. Report any maintenance issues immediately to Housekeeping Director, including all furniture, fittings, and equipment.
12. Complete all assigned tasks, such as wiping down closet shelves, cleaning curtains and dusting lampshades, wiping down entry and bathroom doors, high dusting, etc.
13. Responsible for disposal of trash, waste, and other materials.
14. Pick up ground litter in the hallways, stairwells or elevator as seen.
15. May perform other duties as requested by the Housekeeping Director.
16. Must have the ability to work a flexible schedule including mornings, weekends and holidays.

Job Type: Full-time & Part-time available

Pay: $14.00 - $15.50 per hour

Benefits:

• Delta Dental insurance
• Blue Cross Blue Shield Health insurance
• 401K Retirement Plan
• Incentive Bonuses
• Paid time off

Schedule:

• Day shift
• Some Weekends

Supplemental Pay:

• Tips

Typical start time:

• 8AM or 9:30AM

Typical end time:

• 4PM or 5:30PM

This Company Describes Its Culture as:

• Welcoming, friendly
• Results-oriented -- team spirit
• Customer service focused
• Cooperative and supportive

This Job Is:

• A job for which military-experienced candidates are encouraged to apply
• Open to applicants who do not have a high school diploma/GED
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which all ages, including older jobseekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Company's website:

• https://www.comfortinnutica.com