Hotel Restaurant Supervisor – Breakfast & Service Lead

The Boca Raton; Boca Raton (FL); Sur place; USD 38 000 - 52 000; Plein temps

Résumé du poste

The Boca Raton is seeking an enthusiastic restaurant supervisor to assist the Restaurant Manager in maintaining high standards of food and beverage quality and service. You will train and lead FOH/BOH teams, manage daily operations, and ensure compliance with sanitation, safety, and hotel policies across breakfast, room service, and barista services.

You will monitor guest satisfaction, handle guest feedback, and collaborate on menu development and cross-selling initiatives to drive

Qualifications

• Thorough knowledge of room service operations including foods, beverage, supervisory aspects, service techniques, and guest interaction.
• Knowledge of beverage operations and wines.
• Strong mathematical abilities to determine and track inventory, controls, revenue productions, and other hotel financial statements.
• Ability to communicate in English, both orally and in writing, with guests and employees, with patience and diplomacy.
• Ability to work under pressure during busy periods.
• Ability to input information using a moderately complex computer system.
• Interpersonal skills to provide guest satisfaction.
• Assist the General Manager in building and managing a team of FOH and BOH members.
• Implement and maintain company policies and procedures.
• Create a positive company culture of excellence.
• Ability to forecast and budget controllable costs.
• Maintain standards according to DOH, fire safety, and employment regulations.

Responsabilités

• Train, supervise, counsel and discipline staff for efficient operation of the outlets.
• Organize and conduct pre-shift and departmental meetings; schedule staff.
• Ensure sanitation and safety standards; maintain equipment and facilities.
• Monitor product quality and guest satisfaction; verify temperatures and food presentation.
• Manage inventory forecasting and supply levels for linens, glassware, etc.
• Review customer satisfaction across breakfast, room service and barista; adjust policies as needed.
• Ensure compliance with hotel policies, local/state/federal laws; maintain cleanliness and sanitation.
• Assist in development and marketing of new menus; promote cross-selling of outlets.

Connaissances

Room service operations

Beverage operations & wines

Inventory & controls

English communication

Working under pressure

Computer literacy

Interpersonal skills

Team leadership

Policy implementation

Budget forecasting

Regulatory compliance

Formation

High School graduate or equivalent

Four-year college degree preferred

Description du poste

The Boca Raton is seeking an enthusiastic restaurant supervisor to assist the Restaurant Manager in maintaining high standards of food and beverage quality and service. You will train and lead FOH/BOH teams, manage daily operations, and ensure compliance with sanitation, safety, and hotel policies across breakfast, room service, and barista services.

You will monitor guest satisfaction, handle guest feedback, and collaborate on menu development and cross-selling initiatives to drive