Beaches Supervisor

The Boca Raton; Boca Raton (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

The Boca Raton is seeking an enthusiastic restaurant supervisor to assist the Restaurant Manager in maintaining high standards of food and beverage quality and service. You will train and lead FOH/BOH teams, manage daily operations, and ensure compliance with sanitation, safety, and hotel policies across breakfast, room service, and barista services.

You will monitor guest satisfaction, handle guest feedback, and collaborate on menu development and cross-selling initiatives to drive

Qualifications

• Thorough knowledge of room service operations including foods, beverage, supervisory aspects, service techniques, and guest interaction.
• Knowledge of beverage operations and wines.
• Strong mathematical abilities to determine and track inventory, controls, revenue productions, and other hotel financial statements.
• Ability to communicate in English, both orally and in writing, with guests and employees, with patience and diplomacy.
• Ability to work under pressure during busy periods.
• Ability to input information using a moderately complex computer system.
• Interpersonal skills to provide guest satisfaction.
• Assist the General Manager in building and managing a team of FOH and BOH members.
• Implement and maintain company policies and procedures.
• Create a positive company culture of excellence.
• Ability to forecast and budget controllable costs.
• Maintain standards according to DOH, fire safety, and employment regulations.

Responsibilities

• Train, supervise, counsel and discipline staff for efficient operation of the outlets.
• Organize and conduct pre-shift and departmental meetings; schedule staff.
• Ensure sanitation and safety standards; maintain equipment and facilities.
• Monitor product quality and guest satisfaction; verify temperatures and food presentation.
• Manage inventory forecasting and supply levels for linens, glassware, etc.
• Review customer satisfaction across breakfast, room service and barista; adjust policies as needed.
• Ensure compliance with hotel policies, local/state/federal laws; maintain cleanliness and sanitation.
• Assist in development and marketing of new menus; promote cross-selling of outlets.

Skills

Room service operations

Beverage operations & wines

Inventory & controls

English communication

Working under pressure

Computer literacy

Interpersonal skills

Team leadership

Policy implementation

Budget forecasting

Regulatory compliance

Education

High School graduate or equivalent

Four-year college degree preferred

Job description

The ideal candidate should assist the Restaurant Managerwith the management of the restaurant; to maintain high standards of food and beverage quality and service to maximize profits through outstanding customer service.

Job duties include, although are not limited to:

• Train, supervise, counsel and discipline staff for the efficient operation of the outlets. Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes. Schedule and direct staff in their work assignments.
• Responsible for ensuring that restaurant complies with sanitation and safety standards for Guests and employees. Responsible for ensuring that all equipment is in working order. Visually inspects and takes corrective action to ensure that facilities in restaurant look appealing and attractive to guests. Provides guidance for improvement and implements Necessary adjustments. Oversees work orders to ensure repairs and maintenance of facility are completed on a timely basis.
• Manages and monitors product quality and guest satisfaction in restaurant. Responsible for ensuring that food quality is consistent, appealing, and prepared to guest specifications. Moves throughout facility and kitchen areas to visually monitor and take corrective action to ensure food quality and service standards are met. Verifies temperatures, judges appearance and taste of products, and checks preparation methods to determine quality. Provides guidance for improvement and implements necessary adjustments. Interacts with guests to obtain feedback on quality of service and food in outlet. Investigates and resolves guest complaints in a timely manner.
• Documents inventory forecast usage and monitors supply so that restaurants are stocked with linen, glassware, silverware, china, condiments and other items necessary to provide appropriate customer service. Oversees set up of dining and service areas.
• Regularly review and evaluate the degree of customer satisfaction of breakfast, room service and barista; recommend new marketing and/or operational policies and procedures when necessary to keep up with demand and market changes; investigate and resolve food quality and service complaints. Interact positively with customers.
• Responsible for ensuring compliance with all The Boca Raton Hotels policies and procedures that relate to breakfast, room service and barista as well as all local, state and federal laws and regulations; responsible for ensuring cleanliness and proper sanitation of all work and service areas.
• Participate in the development, implementation and marketing of new and creative menus; promote the cross-selling of other hotel outlets and The Boca Raton hotels.

Internal Relationships

Reports to the Restaurant Manager.

External Relationships

Has regular contact with guests and members

Qualifications

• Thorough knowledge of room service operations including foods, beverage, supervisory aspects, service techniques, and guest interaction.
• Knowledge of beverage operations and wines.
• Strong mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statements.
• Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
• Ability to work under pressure and deal with stressful situations during busy periods.
• Ability to access and accurately input information using a moderately complex computer system.
• Interpersonal skills to provide overall guest satisfaction.
• Assist the General Manager in building and managing a team of FOH and BOH team members.
• Implement, oversee, and maintain all company policies and procedures
• Create a positive company culture of a commitment to excellence
• Ability to create a forecast and budget for all controllable costs
• Maintain standards according to DOH, fire safety, and employment regulations

Education/Experience Requirements

• High School graduate or equivalent required. Four-year college degree preferred.
• At least one year experience in related field preferred.
• Proven team player willing to roll up your sleeves - a good leader should be willing and able to do whatever he or she asks of their team!
• Must exemplify the highest standards in honesty, integrity, humility and leadership

Physical Requirements

Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.
In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.