Hotel Restaurant Server - Hilton Garden Inn Lynchburg, VA

Paragon Hotel Company; Lynchburg (VA); On-site; USD 9,800 - 14,000; Full time

Benefits offered by this job

Paid Time Off

Team Member Discounts

Holiday Pay

Referral Bonus Program

Instant payment of tips

Employee meal discounts

Job summary

Paragon Hotel Company in Lynchburg, VA seeks a Restaurant Server to greet guests and provide attentive, friendly service. The role involves maintaining a clean, guest-ready dining area and accurately handling charges with gratuities per brand standards.

Candidate should have 1+ year of branded hotel experience, a high school diploma, and strong attendance. Hours are 5am–12pm; pay starts at $8.60 per hour plus gratuity, with benefits common to hotel roles.

Qualifications

• High School diploma or equivalent required.
• Experience in a branded hotel or chain is preferred.
• Associates or Bachelor’s degree is preferred.
• Must be professional, honest and punctual.

Responsibilities

• Greet and welcome guests with prompt, courteous service.
• Maintain cleanliness and guest-ready appearance of the outlet.
• Transact guest charges and gratuities following brand standards.
• Ensure safety and security practices and assist with guest inquiries.

Skills

Service mindset

Guest relations

Multitasking

Communication

Punctuality

Education

High School diploma or equivalent

Associate/Bachelor’s Degree preferred

Tools

Property Management System

POS systems

Job description

Restaurant Server Job Description - $8.60 + gratuity - hours are between 5am-12pm.

Principle Responsibilities & Position Purpose

Responsible for: greeting and welcoming guests, offering prompt and courteous service so the guests have an enjoyable experience. Maintain the cleanliness and guest ready appearance of outlet. Understands and implements the mission statement, values, and culture at all times.

Pre-Requisites (Requirements)

• 1+ years of experience in a branded, quality hotel preferred
• 1 + Experience with chain food and retail outlet preferred
• High School diploma or equivalent of same. Associate’s or Bachelor’s Degree preferred
• Must display professionalism and have characteristics of honesty and trustworthiness
• Must have excellent attendance and punctuality

Work Environment & Context

• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to stand for eight hours, bend, stretch, and reach
• Long hours sometimes required. Work schedule varies and may include occasionally working on Holidays, weekends, and evenings
• Must be able to push or pull 60 pounds and lift and/or carry 60 pounds

Required Knowledge, Skills, and Abilities

Knowledgeable in:

• Age requirements and verify those who order any alcoholic beverages
• Menu items, preparation methods, and beverage choices
• Standards of operation as required by brand
• Area shopping, dining, entertainment and travel directions to assist guest inquiries.
• Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
• Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.

Skills:

• Service minded, Friendly professional attitude is a daily expected characteristic
• Computer knowledge to thoroughly operate property management system: post charges, compute bills, collect payment and make change
• Sell, suggest and service quality food and beverage items as per standards
• Assist with guest issues, be professional and maintain a hospitable caring attitude.
• Maintain guest privacy.

Abilities:

• Multitask, detail oriented, remain service centric
• Communicate with guests and co-workers
• Assist with guest issues with professionalism maintaining hospitable attitude.
• Must be able to work alone
• Practice Safety Standards at all times.
• Comply to all standards.

Essential Functions

• Promote positive morale and aggressively friendly attitudes.
• Prepare and consistently maintain dining area and supplies in a guest ready atmosphere.
• Process guest charges and gratuities in accordance to standards, policies and procedures.
• Maintain safety and security practices, have thorough knowledge of emergency procedures.
• Transmits orders to bar and kitchen by recording guests' choices, identifying guests' special dietary needs and special requests.
• Ensure guests are provided with the highest quality product and service.
• Maintain certification from a brand approved responsible vendor training program
• Other duties as assigned, that the associate is capable of performing.

Benefits

• Paid Instantly
• Paid Time Off
• Team Member Room Discounts
• Time and Half for Select Holidays
• Referral Bonus Program

Volunteer Benefits

• Accident Insurance
• Disability Insurance
• Life Insurance
• Cancer Insurance
• Dental Insurance
• Vision Insurance

Property Specific Incentives

• Gift Cards
• Employee Lunches