Hotel Restaurant Server – Guest Experience Champion

AU Pittsburgh Oaklander; Pittsburgh (Allegheny County); On-site; USD 19,286,000 - 27,552,000; Full time

Benefits offered by this job

Medical/dental/vision plans

401K options

Tuition assistance

discounted room rates at Concord‑m​an

Training & development

Job summary

Concord Hospitality is hiring Servers at Spirits & Tales in the Oaklander Hotel, Autograph Collection by Marriott. Join a welcoming team focused on guest satisfaction and exceptional service in a dynamic F&B setting.

The position emphasizes a friendly demeanor, proactive guest engagement, and reliable attendance. Full-time benefits include healthcare, retirement plans, and opportunities for growth within a culture that values guests and associates alike.

Qualifications

• 1 year: Restaurant Server

Responsibilities

• Maintains a calm demeanor during periods of high volume or unusual events
• Make decisions and solve problems in the interest of 100% guest satisfaction
• Carefully monitors the operation of the F&B outlet and assists the manager in identifying and solving present and potential guest problems
• Maintains a clean and organized workspace
• Maintains regular and punctual attendance
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Engage with and understand our guests, including discovering and responding to guest needs through clear and pleasant communication

Skills

Guest services

Customer service

Job description

Concord Hospitality is hiring Servers at Spirits & Tales in the Oaklander Hotel, Autograph Collection by Marriott. Join a welcoming team focused on guest satisfaction and exceptional service in a dynamic F&B setting.

The position emphasizes a friendly demeanor, proactive guest engagement, and reliable attendance. Full-time benefits include healthcare, retirement plans, and opportunities for growth within a culture that values guests and associates alike.