Hotel Receptionist (part time)

Quarter; Town of Clifton (WI); On-site; USD 15,000 - 35,000; Part time

Job summary

Quarter is seeking a proactive and friendly part-time Hotel Receptionist for The Clifton Hotel, focused on providing exceptional service and support to guests. With a mix of administrative duties and sales targets, this role is perfect for those who thrive in a hospitality setting. Join a dynamic team and enjoy a range of benefits, including bonuses and staff discounts.

Benefits

Uncapped bonus scheme

20%-50% staff discount in restaurants

10% off bus tickets

Cycle to work scheme

Free meal on shift

Regular company social events

Uniform provided

Development opportunities

Qualifications

• Friendly, confident, and motivated by meeting targets.
• Strong customer service focus with sales-driven mindset.
• Good availability for early and late shifts.

Responsibilities

• Delivering excellent customer service.
• Making room sales and meeting sales targets.
• Checking guests in and out, handling payments and insights.

Skills

Customer service

Sales

Attention to detail

Job description

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Do you love customer service? Do you thrive at sales? Want to hone your admin skills? Why not combine all these skills and apply for this exciting Receptionist position within our boutique hotels at Quarter.

We have an opening at the Clifton Hotel within our boutique hotel group for a new part time Hotel Receptionist. We're looking for a friendly, sales-driven and confident individual who takes pride in their work, always ensuring that each of our guests has the best experience possible!

This is a part time position (24 hours per week) and will be located at The Clifton Hotel on St Paul's Road, BS8. While The Clifton is the largest hotel in our group, its 59 gorgeous rooms means it's still firmly within the boutique hotel category. That said, the Clifton is a busy hotel popular with groups, business and leisure guests alike! With the popular Racks Bar & Kitchen restaurant on the lower ground floor and a café space showcasing local art all over the walls, you won't find another hotel quite like it!

Key Information For The Part Time Hotel Receptionist Position

Salary: £15,288 per annum (based on 24 hours per week) plus uncapped bonuses (on average around £80-£100 extra per month, however the uncapped nature of the bonus means that our top performers can expect to take home even more than this)

Hours: Part time, 24 hours per week worked to a rota that will include evening and weekend work

Shift times: 3 shifts per week, comprising a combination of early shifts (approx. 7am - 3pm) and late shifts (approx. 2pm - 10pm)

Overtime: Agreed overtime is paid at a rate of £12.50 per hour. Non-agreed overtime is not paid, but may be taken as time in lieu with the agreement of your manager.

Quarter is an established, independent community of hospitality businesses that has been satisfying customers and guests for over 60 years! Whilst you will be working hard, you will also be working within a friendly and welcoming team. There is a lot for our receptionists to learn, but a lot to gain from the role as well!

Company Perks

• Uncapped bonus scheme - on average you can expect to take home around £80-£100 per month in bonuses, but our top performers achieve even higher than this!
• The Clifton Hotel is part of Quarter, an independent hospitality group in Clifton, Bristol. As such, you'll enjoy a staff discount offering 20%-50% off in our four restaurants as well as friends and family discounts in our hotels
• 10% off your bus tickets to work via First Bus Commuter Travel Club
• Discounts with a range of local businesses, from gyms and spas, to hairdressers, family-friendly activities and more!
• Cycle to work scheme
• Regular company social events
• Free meal on shift
• Uniform provided
• Great development and fantastic opportunities for progression - you will have the chance to be considered for Head Receptionist after 3 months and will have a pay review after 6 months
  
  

About Our Ideal Part Time Hotel Receptionist

You are friendly, confident and passionate about providing fantastic customer service to our guests. You’ll be a team player – willing and able to help out where needed and support your colleagues. You are motivated by meeting targets and are sales driven. You’ll also enjoy the more administrative side of the role and will have fantastic attention to detail and the ability to anticipate what guests need!

You will, ideally, have good availability to work a combination of early shifts (7am - 3pm) and late shifts (2pm - 10pm) on a mixture of weekday and weekend days (rota based). We can be flexible to work around other commitments within reason!

What You'll Be Doing As Part Time Hotel Receptionist

Reporting to the Hotel Assistant Manager, you will be involved in:

• Delivering excellent customer service for our guests – no day is the same!
• Making room sales and meeting sales targets
• Checking guests in and out – taking payments and processing correctly
• Handling guest enquiries and helping our guests have the best stay possible
• Admin duties
• This is not a role that can be worked remotely, so successful applicants need to be able to work within the chosen hotel.
  
  

The Application And Interview Process

To apply for the role, please send your CV and covering letter (ideally as PDF documents) via the apply now link. The closing date for applications is Friday 20th June 2025.

Shortlisted applicants will be contacted by email first to confirm a time for a first round telephone interview. The interview process will involve a first round telephone interview with a member of the HR team and short-listed candidates will then be invited for a final round interview.

We may close this vacancy early if we find the right candidate - so don't wait to apply!

#LP

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Hospitality

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