Hotel Public Areas Attendant - Guest Experience

Hilton; Oro Valley (AZ); Vor Ort; USD 17.000 - 25.000; Vollzeit

Zusammenfassung

Hilton in Oro Valley, AZ is seeking a Houseperson to maintain cleanliness and safety of public and back-of-house areas, supporting the Housekeeping Department to meet hotel standards and guest expectations.

You will inspect areas, clean lobby and restrooms, collect trash, assist room attendants with linens and supplies, shampoo carpets, respond to guest requests, and report maintenance issues to Engineering.

Qualifikationen

• Basic reading, writing, and math skills required.
• Previous housekeeping or hospitality experience preferred but not required.

Aufgaben

• Inspect all public and back-of-house areas to ensure cleanliness standards are met and report any deficiencies to the supervisor.
• Clean and maintain all designated areas including the lobby, public restrooms, hallways, elevators, employee areas, and other common spaces.
• Collect and remove trash throughout the hotel, including from housekeeping carts, vending areas, offices, room service areas, and restrooms.
• Assist Room Attendants by delivering linens, amenities, and supplies and by helping with heavy items such as mattresses and soiled laundry.
• Shampoo carpets and perform floor care duties including stripping, waxing, and buffing floors as scheduled.
• Respond promptly and courteously to guest requests, including delivering housekeeping supplies such as linens, roll‑away beds, and amenities.
• Follow up on guest requests to ensure satisfaction and resolve issues when possible.
• Maintain a professional appearance and conduct at all times in accordance with hotel standards.
• Report maintenance issues and safety concerns to the Engineering Department as needed.

Kenntnisse

Attention to detail

Organization

Time management

Communication

Customer service

Jobbeschreibung

Hilton in Oro Valley, AZ is seeking a Houseperson to maintain cleanliness and safety of public and back-of-house areas, supporting the Housekeeping Department to meet hotel standards and guest expectations.

You will inspect areas, clean lobby and restrooms, collect trash, assist room attendants with linens and supplies, shampoo carpets, respond to guest requests, and report maintenance issues to Engineering.