Hotel Operations & VIP Guest Services Coordinator

Hyatt Hotels Corporation; Orlando (FL); On-site; USD 25,000 - 39,000; Full time

Job summary

Hyatt Regency Hill Country Resort and Spa in San Antonio, TX seeks an Rooms, F&B & GM Administrative Operations Coordinator. This full-time, hourly position provides comprehensive administrative and guest-service support to hotel leadership, coordinating across departments to ensure a seamless guest experience.

The role requires highly organized, confidential handling of information, calendar management, and proactive communication with multiple departments.

Qualifications

• High school diploma or equivalent preferred; college degree or hospitality-related education preferred.
• Proficiency with Microsoft Office, Hysat/Medallia, and HotSos preferred.
• Previous hotel operations, guest relations, or hospitality experience.

Responsibilities

• Provide daily administrative support to hotel leadership, including Directors and General Manager.
• Manage calendars, meetings, correspondence, reports, presentations, and department communications.
• Coordinate communications between hotel leadership and departments (Front Office, Housekeeping, Engineering, Sales, F&B, Finance, HR).
• Respond to guest emails, inquiries, requests, concerns, and follow-up communications in a timely manner.
• Coordinate VIP arrivals/departures and assist with VIP amenities and preferences.
• Support daily hotel walkthroughs, ownership/brand inspections, and events with leadership.
• Assist with Rooms Division, F&B, and hotel operations-related projects and special assignments.

Skills

Microsoft Office

Guest relations

Communication

Professional demeanor

Education

High school diploma or equivalent

Hospitality-related education preferred

Tools

Hysat/Medallia

HotSos

Job description

Hyatt Regency Hill Country Resort and Spa in San Antonio, TX seeks an Rooms, F&B & GM Administrative Operations Coordinator. This full-time, hourly position provides comprehensive administrative and guest-service support to hotel leadership, coordinating across departments to ensure a seamless guest experience.

The role requires highly organized, confidential handling of information, calendar management, and proactive communication with multiple departments.