Hotel Operations & Safety Specialist

Showboathotelac; Atlantic City (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

Showboat Hotel AC in Atlantic City seeks a vigilant and collaborative team member to manage guest and resident communications and oversee Fire Command Center operations. The role requires meticulous attention to detail, leadership, and the ability to coordinate with Front Desk, Housekeeping, Security, and other departments to maintain guest satisfaction and safety.

You will handle inquiries, assist with reservations, and help train staff on safety and customer service standards while ensuring

Qualifications

• High school diploma or equivalent required; hospitality training preferred.
• Experience in customer service within hospitality or hotel settings is desirable.
• Proficient in common hotel computer systems and MS Office applications.

Responsibilities

• Monitor Fire Command Center and Fire Alarm System; act as primary contact during emergencies.
• Coordinate with local fire department and hotel staff in emergencies.
• Respond to guest inquiries and assist with reservations and room requests.
• Train and mentor new team members on safety procedures and service standards.
• Ensure compliance with fire safety and hotel policies.

Skills

Written and verbal communication

English proficiency

Problem-solving

Attention to detail

Issue resolution

Multitasking

Hotel computer systems

Schedule flexibility

Education

High School diploma/GED

Hospitality training

Customer service experience (hospitality/hotel)

MS Office / Outlook proficiency

Tools

Microsoft Word

PowerPoint

Excel

Outlook

Job description

Showboat Hotel AC in Atlantic City seeks a vigilant and collaborative team member to manage guest and resident communications and oversee Fire Command Center operations. The role requires meticulous attention to detail, leadership, and the ability to coordinate with Front Desk, Housekeeping, Security, and other departments to maintain guest satisfaction and safety.

You will handle inquiries, assist with reservations, and help train staff on safety and customer service standards while ensuring