Hotel Assistant General Manager – Greater Cleveland Area

Del Monte Hotel Management LLC in; Beachwood (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hotel room discounts

Discounts on food and beverages

Job summary

DelMonte Hotel Group is seeking an Assistant Hotel General Manager for the Greater Cleveland Area to support a high-performing hotel operation. You will supervise front office and food & beverage teams, interview and train staff, and help plan and direct work while ensuring adherence to brand standards and local laws.

The role emphasizes strong guest service, effective communication, and leadership to drive profitable operations and guest satisfaction across the property.

Qualifications

• 1–3 years experience in guest services, front desk, food & beverage, management or related professional area.
• Bachelor's degree (B.A.) or equivalent from four-year college or university; or equivalent education/experience.
• Strong organizational, time-management and prioritization skills.
• Exceptional customer service skills.

Responsibilities

• Direct, train and mentor department supervisors to ensure adherence to hotel policies and procedures.
• Oversee hotel operations in Front Office and Food & Beverage.
• Assist in the operation of the hotel during the absence of the General Manager.
• Support execution of owner/brand initiatives and programs.
• Monitor guest satisfaction and communicate with guests to resolve issues.

Skills

Customer service

Communication skills

Leadership

Team management

Education

Bachelor's degree (B.A.) or equivalent

Job description

Hotel Assistant General Manager – Greater Cleveland Area (Project Management)

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team!

Job Responsibilities

As an Assistant Hotel General Manager, you will assist in managing the hotel to ensure an efficient and profitable operation. You will directly supervise associates in the front office and food & beverage departments and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

• Direct, train and mentor department supervisors to ensure adherence to hotel policies and established operating procedures.
• Oversee hotel operations in all aspects of Front Office and Food & Beverage.
• Assist in the operation of the hotel during the absence of the General Manager
• Ensure all Owner and brand directed initiatives, perspectives and programs are implemented, followed and supported.
• Monitor customer service by speaking with guests, reviewing written guest satisfaction surveys and observing associates.
• Assist with the development of sales strategies and action plans.
• Develop and maintain positive business relationships with all guests, vendors and other external partners.
• Conduct regular physical inspections to ensure all standards of excellence are being met.
• Answer inquiries pertaining to hotel policies and services.
• Understand, support and administer all state and local laws/codes in which the hotel is located that govern inn keeping and associate relations.
• Maintain hotel budget striving to meet and/or exceed all financial and budgetary goals.
• Facilitate and maintain on-going communication and collaboration with all associates.
• Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, processing hotel payroll and handling any accounting and purchasing functions.
• Maintain up to date records and files.
• Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Ensure the cleanliness of all areas of the hotel

Job Requirements

We are looking for a self-motivated Assistant Hotel General Manager with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills. They should be passionate about the guest service experience, but also have an eye for detail.

• 1 to 3 years experience in guest services, front desk, food & beverage, management or related professional area
• Bachelor's degree (B. A.) or equivalent from four-year college or university; or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills

As an Assistant Hotel General Manager with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It's the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

• Competitive pay
• Comprehensive benefit packages for full-time positions
• Hotel room discounts at our locations around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.