Hotel Operations Leader | Revenue & Guest Experience

Automatic Data Processing, Inc.; Big Bear Lake (CA); On-site; USD 85,000 - 90,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking a hotel operations leader in Big Bear Lake, CA. The role oversees front-office and breakfast operations, driving guest satisfaction and financial results in a busy resort setting.

The ideal candidate has at least 3 years in hotel operations with 2 years at management level, is prepared for 50+ hours per week, and can coach a team to deliver revenue growth and quality service.

Qualifications

• Minimum 3 years of hotel operations experience with at least 2 years in a management role.
• Willing to work 50+ hours per week (minimum 5 days).
• Strong leadership, motivation, and team-building abilities.

Responsibilities

• Optimize and maximize Guest and Associate experience.
• Drive revenue, maximize profits, and ensure quality.
• Effectively manage and motivate associates to achieve financial and satisfaction goals.
• Lead and mentor Front Office and Breakfast teams; maintain high standards.
• Develop and implement business plans to meet financial targets.

Skills

Leadership

Team building

Communication

Job description

Automatic Data Processing, Inc. is seeking a hotel operations leader in Big Bear Lake, CA. The role oversees front-office and breakfast operations, driving guest satisfaction and financial results in a busy resort setting.

The ideal candidate has at least 3 years in hotel operations with 2 years at management level, is prepared for 50+ hours per week, and can coach a team to deliver revenue growth and quality service.