Hotel Operations Leader: Guest Experience & Revenue

Socket.dev; Olathe (KS); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health, vision and dental insurance

Paid time off

Referral bonus

401(k) with employer contribution

Hotel discounts

Promotions opportunities

Job summary

TS2 Hospitality in the Kansas City area seeks an Assistant General Manager to oversee front office, food & beverage, maintenance and housekeeping as needed, driving guest satisfaction across the full guest experience. The AGM will assist the General Manager and Director of Sales with revenue management, staff development, and ensuring service excellence in a multi-hotel environment.

Flexible scheduling will be required, including mornings, evenings and weekends.

Qualifications

• Flexible schedule including evenings, weekends and holidays.
• Able to manage two departments simultaneously.
• Commitment to delivering excellent guest service.
• Strong leadership and communication skills.
• Experience in hotel and food & beverage operations.
• Strong computer and organizational skills.
• On-call availability to cover shifts.
• Ability to handle high-pressure situations calmly.
• Physical ability to perform duties including lifting up to 50 pounds.

Responsibilities

• Promote and model company culture centered around mission and values.
• Serve as the manager on duty in the GM’s absence.
• Work with front desk and F&B teams to exceed guest service expectations.
• Ensure food & beverage safety, alcohol controls and brand standards.
• Recruit, hire and train guest service and F&B staff.
• Develop schedules with varied mornings, evenings and weekends.
• Serve as first line of defense for call-offs in both departments.
• Assist in revenue-related activities including revenue management and sales leads.
• Oversee hotel accounting functions including cash handling.
• Oversee housekeeping, maintenance and other duties as directed.

Skills

Flexible schedule

Two departments

Guest service

Leadership

F&B experience

Computer skills

On-call

Conflict management

Physical fitness

Job description

TS2 Hospitality in the Kansas City area seeks an Assistant General Manager to oversee front office, food & beverage, maintenance and housekeeping as needed, driving guest satisfaction across the full guest experience. The AGM will assist the General Manager and Director of Sales with revenue management, staff development, and ensuring service excellence in a multi-hotel environment.

Flexible scheduling will be required, including mornings, evenings and weekends.