Hotel Operations Leader: Guest Experience & Growth

Plazahotelelpaso; South Bend (IN); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Paid Time Off

401k Match

Life Insurance

Travel Discounts

Transit Benefits

Quarterly Incentives

Employee Assistance

Wellness Program

Professional Development

Descripción de la vacante

HHM Hotels is seeking an Assistant General Manager to supervise hotel departments and oversee operations, ensuring consistent service standards and guest satisfaction.

You will assist the GM with forecasts, budgets, staffing, and revenue management while leading teams, addressing guest concerns, and maintaining safety and compliance.

Formación

• Associate or Bachelor’s degree preferred.
• Intermediate knowledge of overall hotel operations.

Responsabilidades

• Interview, select, train, schedule, coach and support associates, ensuring standards.
• Oversee hotel departments to ensure high-quality guest service.
• Assist GM with forecasts, reports and budget to maximize revenue and control costs.
• Monitor guest satisfaction and brand standards to improve scores.
• Resolve customer complaints and anticipate issues from operations and staff performance.

Conocimientos

Hotel operations knowledge

Educación

Associate degree preferred

Bachelor’s degree preferred

Descripción del empleo

Opportunity: Assistant General Manager

Supervise and manage hotel departments and oversee hotel operations as directed.

Your Growth Path

General Manager – Area General Manager –Regional Director of Operations

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
• Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax.
• Coordinate with the corporate accounting department to oversee payroll functions.
• Oversee and ensure internal audit standards are met.
• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Monitor and maintain the front office systems and equipment to ensure optimum performance.
• Serve on the hotel’s safety committee.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Skills

• Associate or Bachelor’s degree preferred.
• Intermediate knowledge of overall hotel operations.

HHM Benefits and Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Quarterly Incentives
• Employee Assistance and Wellness Program
• Educational/Professional Development

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels