Hotel Operations Leader — Elevate Guest Experience

Hilton; Chicago (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

Hilton is seeking a Hotel Manager to lead overall hotel operations and deliver memorable hospitality experiences for every guest. You’ll supervise daily activities, uphold brand standards, and collaborate with owners and corporate leadership to meet business goals.

You’ll inspire a high-performing team, coach staff, and drive profitability with a focus on service excellence and operational discipline in a fast-paced environment.

Qualifications

• A passion for spreading the light and warmth of Hospitality; act with Integrity and do the right thing.
• Inspire others through Leadership; teamwork drives the best outcomes.
• A sense of Ownership and accountability; focus on the Now with urgency and discipline.

Responsibilities

• Oversee hotel operations and the overall performance of the property.
• Act as the General Manager delegate in the GM's absence.
• Drive profitability, guest satisfaction, and service excellence; collaborate with commercial and finance leadership.
• Oversee daily quality assurance to align with Hilton brand standards.
• Communicate with hotel owners and corporate leadership to align business goals.
• Inspire and develop the team; supervise, coach, and maintain a positive work environment.

Skills

Hospitality

Leadership

Teamwork

Integrity

Ownership

Urgency

Job description

Hilton is seeking a Hotel Manager to lead overall hotel operations and deliver memorable hospitality experiences for every guest. You’ll supervise daily activities, uphold brand standards, and collaborate with owners and corporate leadership to meet business goals.

You’ll inspire a high-performing team, coach staff, and drive profitability with a focus on service excellence and operational discipline in a fast-paced environment.