Hotel Night Auditor

Bighornlaw; Town of Fenton (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is looking for a dedicated Night Auditor to ensure a seamless overnight guest experience. This role is perfect for individuals who thrive in a guest-focused environment and enjoy multitasking across various aspects of hotel operations. You'll be the first point of contact for guests, managing check-ins, addressing inquiries, and ensuring satisfaction. Join a welcoming atmosphere where your contributions will make a significant impact on guest experiences. If you’re ready to take on this exciting challenge, we’d love to hear from you!

Qualifications

• Proven customer service experience with a strong guest-focused mentality.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.

Responsibilities

• Welcome guests warmly, manage check-ins and check-outs.
• Resolve guest concerns by collaborating with appropriate departments.
• Process payments, generate invoices, and reconcile transactions.

Skills

Customer Service

Multitasking

Problem Solving

Education

High School Diploma

Job description

Extended Stay America Suites - St. Louis – Fenton • Fenton , MO , US

Posted 3 days ago

Description

We are seeking a dedicated and detail-oriented Night Auditor to serve as the first point of contact for guests and ensure a seamless overnight guest experience. This role involves multitasking across various aspects of a guest’s stay, from check-ins and reservations to balancing financial reports, while upholding our property’s vision, mission, and core values.

This position is ideal for individuals who enjoy working overnight and thrive in a guest-focused environment. If you’re ready to contribute to a welcoming and professional atmosphere, we’d love to hear from you!

Responsibilities

• Welcome guests warmly, manage check-ins and check-outs, and provide room keys.
• Resolve guest concerns by collaborating with appropriate departments to ensure satisfaction.
• Address guest inquiries about hotel services, amenities, and local attractions.
• Handle reservations via phone, email, or in person, including individual and group bookings.
• Process payments, generate invoices, and reconcile transactions at the end of each shift.

Qualifications

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proven customer service experience with a strong guest-focused mentality
• Strong customer service skills with a guest-focused approach.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Hospitality experience preferred but not required—applicants at all experience levels are welcome.

Compensation

$17+ hourly

About Extended Stay America Suites - St. Louis – Fenton