Hotel Night Auditor

Bighornlaw; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading hospitality company seeks a night auditor to ensure exceptional guest experiences and manage financial records at their Indianapolis property. This role involves front office duties, reconciliation of transactions, and providing outstanding customer service. Join a team that values its people and offers comprehensive benefits, including health, dental, vision, and various discounts.

Benefits

Health, dental, and vision benefits

Hilton Hotel discounts

50% off food at any Hilton Hotel

Monthly bonuses for great Service Scores

Qualifications

• Proficiency with computers required; accounting software experience desired.
• High school diploma or equivalent required; some college preferred.
• Excellent customer service and communication skills essential.

Responsibilities

• Audit and reconcile financial records such as cash drawer activity and transactions.
• Respond to inquiries and manage front office duties, ensuring exceptional guest experiences.
• Produce daily and monthly reports for management.

Skills

Customer service

Communication

Proficiency with computers

Education

High school diploma or equivalent

Some college preferred

Tools

Reservation software

Accounting software

Job description

Embassy Suites by Hilton Indianapolis North • Indianapolis , IN , US

Posted 2 days ago

Description

Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you’ll love, please start your application today!

Responsibilities

• Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages
• Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required
• Ensure all guests feel they are having an exceptional experience at the property
• Complete additional bookkeeping, administrative, and accounting procedures as requested
• Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager

Qualifications

• Proficiency with computers is required; experience with reservation and accounting software is desired
• High school diploma or equivalent required; some college preferred
• Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
• Overnight shift; requires flexible hours
• Excellent customer service and communication skills are required

Compensation

$17 - $17.50 hourly

About Embassy Suites by Hilton Indianapolis North

At Embassy Suites by Hilton Indianapolis North, we know it is the people who create the experience. So, we care about our people. As such, we believe in providing care to both our guests and associates. Enjoy an engaging work environment, and empowerment to be your best.

Benefits: Full-time, includes health, dental, and vision at some of the lowest rates in the country. As a company, Encore Enterprises pays half of your insurance benefits by providing a 50% contribution to full-time employees.

The hotel has many benefits as well - Hilton Hotel discounts (some hotel discounts as low as $45 a night!), Travel discounts, 50% off all food at any Hilton Hotel, monthly bonuses for great Service Scores, and more! We are a partially renovated hotel looking for great personalities to be the face of the relic Embassy Suites Indianapolis North.