Hotel Manager - Waldorf Astoria Orlando

Waldorf Astoria Orlando; Orlando (FL); On-site; USD 60,000 - 100,000; Full time

Job summary

Step into a leadership role at a luxurious oasis within Walt Disney World. As the Hotel Manager, you'll ensure exceptional guest experiences while driving operational excellence and financial performance. This position is perfect for a seasoned leader with a passion for hospitality and a commitment to maintaining the Waldorf brand's legacy. Join a team that values integrity, teamwork, and quality, and enjoy a comprehensive benefits package that supports your career growth and well-being. This is more than a job; it's an opportunity to shape the future of hospitality.

Benefits

Medical Insurance

Paid Time Off

Travel Discounts

Parental Leave

Retirement Plans

Stock Purchase Options

Educational Support

Career Growth Opportunities

Recognition Programs

Qualifications

• 3+ years of luxury hotel management experience.
• Strong leadership skills with a focus on guest satisfaction.

Responsibilities

• Manage all hotel operations, including budgeting and service initiatives.
• Champion team member engagement and development across departments.

Skills

Leadership

Guest Satisfaction

Operational Excellence

Team Engagement

Financial Performance

Education

Bachelor's Degree in Hospitality Management

Director Level Experience

Job description

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Step into leadership at an iconic destination:

Waldorf Astoria Orlando, a luxurious oasis nestled within the gates of Walt Disney World, seamlessly blends timeless elegance with the vibrancy of Central Florida. With its award-winning golf course, world-class spa, and exceptional culinary experiences, Waldorf Astoria Orlando offers a refined escape for discerning travelers from around the globe. This is more than a hotel—it’s a benchmark of excellence.

As Hotel Manager, you’ll play a critical role in preserving the legacy of the Waldorf brand while driving the daily operations of the property. You’ll lead with purpose and precision to ensure an exceptional guest experience and optimal financial performance.

Key Responsibilities:

1. Lead, direct and manage all hotel operations including, but not limited to, budgeting and forecasting, strategic planning, service initiatives, balanced scorecard performance, and company policy compliance
2. Respond to guest inquiries and resolve concerns with a focus on luxury service and Forbes standards
3. Champion team member engagement and development across all departments—coaching, scheduling, evaluating, and recognizing leadership and frontline team members
4. Oversee quality, operational efficiency, standards compliance, guest satisfaction, and service and financial measurements
5. Identify and correct gaps in performance, productivity, and efficiency
6. Support recruitment, interviewing, and training of top-tier hospitality talent
7. Actively participate in hotel-wide meetings and cross-functional initiatives

What are we looking for?

Basic Qualifications:

1. Leadership experience in a Director level or Hotel Manager level role
2. 3+ years luxury experience
3. Demonstrated track record of successful team leadership and operational excellence
4. Strong ability to drive guest satisfaction, team engagement, and financial performance

Company Values and Attributes:

• Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
• Quality, Productivity, Dependability, Customer Focus, Adaptability

Working at Hilton:

Hilton offers a comprehensive benefits package including medical insurance, mental health resources, paid time off, travel discounts, parental leave, retirement plans, stock purchase options, educational support, career growth, and recognition programs.

Work Locations:

Waldorf Astoria Orlando

Schedule:

Full-time

Brand:

Waldorf Astoria Hotels & Resorts

Job Details:

• General Manager/Hotel Manager
• Seniority level: Director
• Employment type: Full-time
• Job function: Management
• Industry: Hospitality