Hotel Manager - Waldorf Astoria Orlando

Hilton Worldwide, Inc.; Orlando (FL); On-site; USD 60,000 - 100,000; Full time

Job summary

Step into a leadership role at an iconic luxury hotel nestled within Walt Disney World. As the Hotel Manager, you will ensure exceptional guest experiences while driving operational excellence and financial performance. This role requires a strong leader with a proven track record in the hospitality industry, committed to upholding the legacy of excellence. Join a team that values integrity, teamwork, and quality, and enjoy a comprehensive benefits package designed to support your personal and professional growth. Experience the thrill of working in a prestigious environment where your contributions truly matter.

Benefits

Medical Insurance Coverage

Mental Health Resources

Best-in-Class Paid Time Off

Discounted Travel Program

Parental Leave

401K Plan with Company Match

Employee Stock Purchase Program

Debt-Free Education

Career Growth Opportunities

Recognition and Rewards Programs

Qualifications

• 3+ years of luxury hotel management experience.
• Demonstrated success in team leadership and guest satisfaction.

Responsibilities

• Lead all hotel operations ensuring exceptional guest experiences.
• Manage budgeting, forecasting, and service initiatives.

Skills

Leadership

Guest Satisfaction

Operational Excellence

Team Engagement

Financial Performance

Education

Bachelor's Degree in Hospitality Management

Master's Degree in Business Administration

Job description

Job Description

Hotel Manager - Waldorf Astoria Orlando (

Job Number:

HOT0BK0U )

Work Locations

Work Locations

: Waldorf Astoria Orlando 14200 Bonnet Creek Resort Lane Orlando 32821

Step into leadership at an iconic destination:
Waldorf Astoria Orlando , a luxurious oasis nestled within the gates of Walt Disney World, seamlessly blends timeless elegance with the vibrancy of Central Florida. With its award-winning golf course, world-class spa, and exceptional culinary experiences, Waldorf Astoria Orlando offers a refined escape for discerning travelers from around the globe. This is more than a hotel—it’s a benchmark of excellence.

As Hotel Manager, you’ll play a critical role in preserving the legacy of the Waldorf brand while driving the daily operations of the property. You’ll lead with purpose and precision to ensure an exceptional guest experience and optimal financial performance.

Key Responsibilities:

Lead, direct and manage all hotel operations including, but not limited to, budgeting and forecasting, strategic planning, service initiatives, balanced scorecard performance, and company policy compliance

Respond to guest inquiries and resolve concerns with a focus on luxury service and Forbes standards

Champion team member engagement and development across all departments—coaching, scheduling, evaluating, and recognizing leadership and frontline team members

Oversee quality, operational efficiency, standards compliance, guest satisfaction, and service and financial measurements

Identify and correct gaps in performance, productivity, and efficiency

Support recruitment, interviewing, and training of top-tier hospitality talent

Actively participate in hotel-wide meetings and cross-functional initiatives

What are we looking for?

Basic Qualifications:

• Leadership experience in a Director level or Hotel Manager level role.
• 3+ years luxury experience.
• Demonstrated track record of successful team leadership and operational excellence.
• Strong ability to drive guest satisfaction, team engagement, and financial performance.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits– Hilton is proud to have an award-winning workplace culture ranking#2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• 401K plan and company match to help save for your retirement
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education : Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• Career growth and development
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.