Hotel Manager - Lead Operations & Guest Service

Colwen Management Inc; Medford, Northern (MA, KY); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Employer 401(k)

PTO

Hotel Discounts

Training & Development

Career Growth

Employee Assistance

Job summary

Colwen Hotels in Medford, MA is seeking a passionate Hotel Manager for the Fairfield Inn / TownePlace Suites Medford. This dual-brand property requires hands-on leadership, excellent guest service, and a proven track record managing multi-department operations.

You will lead daily hotel operations across Front Office, Housekeeping, Accounting, Food & Beverage and Engineering, mentoring teams to deliver consistent service and drive financial performance while upholding brand standards and a

Qualifications

• 5+ years of hotel management experience.
• Strong leadership and team development abilities.
• Hands-on approach to hotel operations.
• Excellent communication and organizational skills.
• Passion for guest service and hospitality excellence.
• Ability to multitask in a fast-paced environment.
• Knowledge of hotel operations across multiple departments.

Responsibilities

• Lead daily hotel operations across all key departments.
• Drive a culture of exceptional guest service.
• Coach and develop associates to reach their full potential.
• Support recruiting, hiring, and team engagement initiatives.
• Assist in achieving financial goals and operational performance.
• Ensure brand standards and service excellence are consistently delivered.
• Maintain a positive, respectful, and motivating work environment.
• Conduct daily property walks to ensure quality, cleanliness, and guest satisfaction.

Skills

Hotel management

Leadership

Operations

Communication

Job description

Colwen Hotels in Medford, MA is seeking a passionate Hotel Manager for the Fairfield Inn / TownePlace Suites Medford. This dual-brand property requires hands-on leadership, excellent guest service, and a proven track record managing multi-department operations.

You will lead daily hotel operations across Front Office, Housekeeping, Accounting, Food & Beverage and Engineering, mentoring teams to deliver consistent service and drive financial performance while upholding brand standards and a