HOTEL MANAGER IN TRAINING

Town Pump Company; Coeur d'Alene (ID); On-site; USD 42,000 - 52,000; Full time

Job summary

Town Pump Company is seeking a Hotel Manager in Training (M.I.T.) to become proficient in hotel operations, including housekeeping, staffing, marketing, maintenance, guest experience, and food services. The role will cross-train with the General Manager and Assistant GM to uphold brand standards and Town Pump’s mission of genuine hospitality.

The position emphasizes customer service, sales of rooms, collaboration across departments, and adherence to safety guidelines while developing leadership

Qualifications

• Experience in hospitality or retail atmosphere preferred.
• Two-year college education, or equivalent experience.

Responsibilities

• Interact with guests, co-workers, and management in a courteous, professional manner.
• Sell rooms over the phone and in person, explaining amenities and benefits to close the sale.
• Collaborate with Housekeeping, Front Desk, Marketing, Maintenance, and Food Services to learn policies and procedures.
• Model and supervise staff guest service and hospitality practices.
• Maintain familiarity with all emergency procedures and OSHA guidelines.
• Complete required training and/or certifications.

Skills

Customer service orientation

Communication skills

Leadership potential

Education

Two-year college education or equivalent experience

Tools

MS Office

Hospitality platforms

Job description

SUMMARY:

The Hotel Manager in Training (M.I.T.) will become proficient in every aspect of hotel operations including housekeeping, staffing, marketing, maintenance, guest experience, and food services. This position will cross-train with the General Manager (GM) and Assistant GM to perform Hotel property duties in accordance with Town Pump and brand operational standards. We model the Hotel Group Mission Statement “Genuine Hospitality from genuine people committed to providing comfort and service.”

Essential Duties And Responsibilities

• Interact with guests, co-workers, and management in a courteous, professional manner.
• Engage with potential guests in selling rooms over the phone and in person explaining the amenities, benefits and attempting to close the sale of each inquiry.
• Turn in sales leads by engaging in curious conversations with guests, reviewing hotel reports, listening and being observant.
• Work collaboratively with the following departments to become proficient in overall policies, procedures, and protocols: Housekeeping, Front Desk, Marketing, Maintenance, and Food Services.
• Maintain a business professional image while representing the Company.
• Complete all required company and brand-specific training and/or certifications.
• Model and supervise staff guest service and hospitality practices.
• Demonstrate an understanding of profitability.
• Demonstrate an understanding of hotel sales and local networking.
• Observe daily operational duties as demonstrated by the GM and AGM.
• Report all known issues with services, equipment, and property; ensure work orders are in place.
• Practice safe working conditions for all employees and guests under Occupational Safety and Health Administration (OSHA) guidelines.
• Maintain familiarity with all emergency procedures regarding accidents, fire, bomb threats, phone, internet, security, weather, and illness of guests.
• Assist any department where a heavy workload exists.
• Maintain a high level of confidentiality of employee, guest, and company information per Town Pump expectations.
• To complete duties and/or tasks as assigned by management.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• There must be a willingness to relocate to another location in the future.

Education And/Experience

• Two-year college education, or equivalent experience.
• Experience in hospitality or retail atmosphere preferred.

OTHER SKILLS And ABILITIES

• Proficient computer skills and experience in MS Office and Hospitality platforms.
• Experience in cash and credit card handling.
• Ability to lead and develop staff and address undesirable employee conduct.
• Ability to read, comprehend, and write reports and business correspondence.
• Ability to present information effectively and respond to questions from groups of managers, vendors, guests, and the public.
• Ability to be punctual and work within a flexible work schedule.
• Valid Driver’s License with acceptable Driving Record.

PHYSICAL DEMANDS:

• Ability to work in an open environment with frequent interruptions and guest interaction.
• Ability to walk, stoop, climb, and stand for long periods of time.
• Ability to lift and carry 15-20 pounds regularly and up to 50 pounds occasionally.
• Ability to operate a motor vehicle in all types of weather and road conditions.

ENVIRONMENTAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• The noise level in the work environment is usually moderate.

This position has an initial 365-day (1 year) probationary period.

Disclaimer:

The list of requirements, duties, and responsibilities is not exhaustive but is the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change, (for example, in the event of emergencies, or changes in personnel, workload, or technical development).